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Main Office increased office traffic, longer wait times and increasing numbers of transactions in our Main Office is mandating a full-time employee for CWLA. In the past, we have managed to cover the CW license Applications and Renewals in the Main Office by pulling a clerk off the front line. With almost constant lines in the lobby, we need to assign these duties and responsibilities to at least one dedicated employee. MAIN OFFICE TRANSACTION COUNTS 145,000 143,148 14(},000 136,382 135,000 s' 130,000 126,994 .. 125,000 120,000 115,000 2015/2016 2016/2017 2017/2018(PRQJ) Our transaction projection for the rest of the year indicates the need for at least one additional CSR/DL Examiner, In 2016/2017, each clerk processed an average of over 11,000 transactions per year. Our projections indicate that we will process over 143,000 transactions. Even now, we are constantly trying to minimize our customers wait. We adjust schedules by reducing lunch hours so we have enough coverage in the middle of the day. Then, the employee has to snake up their time to keep the overtime at a minimum. Between the anticipated additional transactions and trying to reduce the current wait times, there is a significant need for at least one more CSR/DL Examiner. Additional Service Hours Beginning May 1, we will be offering additional service hours one day a week at our Main Office. Staying open later will help those customers that cannot get to our office during regular office hours. We recognize there is a high demand for these additional hours and after a trial run, we are contemplating opening all three branches and/or additional days of the week. To keep overtime at a minimum, we will have to change current employee schedules to allow the later hours by having them come in later or leave earlier on other days. The additional hours will require an additional employee in order to keep the office fully staffed without incurring excessive overtime. 4 24