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ANALYSIS <br />The term End -of -Life (EOL) support for the NEC PBX product line effectively means that repair <br />replacement parts for the specified hardware and software levels, in this case NEC SV-8xxx phone <br />system components will no longer be available from any viable source. This lack of readily <br />available repair parts and any add-on capacity parts, results in a non -supportable <br />telecommunications system which the County relies for normal day-to-day operations and for <br />critical needs and emergency conditions to support our community in Indian River County. <br />In the event of a catastrophic County PBX telephone systems failure, while operating on <br />unsupported EOL hardware and software levels, at locations such as IRC Administration Complex, <br />IRC Courthouse, IRC Sheriff's Department, or IRC EOC; the PBX telephone systems affected by <br />the catastrophic service outage could potentially be completely out of service for a week or more, <br />while an unplanned emergency PBX system upgrade is performed. This will be very detrimental <br />to the County and to the services these IRC locations provide to the general public. <br />An alternative to upgrading the existing County legacy PBX telephone systems -would be to install <br />an entirely new VoIP (Voice Over IP) corporate data network telephone system, such as the Cisco <br />Call -Manager VoIP system. I have project managed enterprise -Wide VoIP telephone systems <br />installations and actively supported Cisco VoIP telephone systems. in the past. <br />This option would be much more expensive to the County, as it would require what is known in the <br />industry as a "forklift conversion". This means that the entire old telecommunications system goes <br />out on a forklift and a completely new telecommunications system is brought in. All new VoIP <br />telephones, servers, switches, routers, and in some areas re -cabling entire offices to new <br />Category -6 Ethernet network cabling will be required for this type of Telecommunications systems <br />conversion. <br />This option has been estimated to cost over $500,000 depending on the system type and options <br />chosen. VoIP telephone systems usually have a forklift upgrade cycle of 2 to 3 years, as an industry <br />standard. While VoIP systems typically have a lower monthly operating cost, this is countered by <br />the short life cycle replacement costs needed. EOL conversions are more aggressive in the full <br />VoIP platform world, in my experience with Cisco VoIP telephone systems. <br />Forerunner Technologies Inca has provided IRC Telecommunications Division with a proposal to <br />perform the cost effective PBX systems upgrade described, (Core PBX systems - hardware & <br />software only ). The cost to perform this PBX systems upgrade, encompassing all County PBX <br />telephone systems / locations is $160,221.04. <br />GL11.1011ZR�l <br />Funding in the amount of $160,221.04 will be provided by a future budget amendment from <br />Optional Sales Tax fund balance. <br />RECOMMENDATION <br />Staff recommends that the Board of County Commissioners approve the Forerunner <br />Technologies Inc. proposal for upgrade of the County PBX systems to the recommended <br />and supported NEC SV-9xxx hardware / software level. <br />ATTACHMENT <br />NEC Bulletin <br />Forerunner Technologies Proposal <br />APPROVED AGENDA ITEM FOR June 12, 2018 <br />25 <br />C:\Users\legistar\AppData\Local\Temp\BCL Technologies\easyPDF 8\@BCL@503B3A8A\@BCL@503B3A8A.docx <br />