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ATRUE COPY CERTIFICATION ON LAST PAGE JRSMITH, CLERK End User Training 1- Session Onsite . 2 days Duration E6ch/15 Users.Maximum Train-the=Trainer 1- Session Onsite 3 -days Duration/8 Users Maximum Adoption Calls 4C611s Weekly call for 4 -Weeks= Scheduled and Conducted. by e -Builder Professional Services. . Customer Responsibilities & Implementation Assumptions. The following responsibilities and assumptions are necessary for the successful completion of, this implementation. In the event that an item. below does not occur in the manner or time frame. defined, e- Builder may request to meet with the Customer and mutually agree upon an adjustment to the schedule, work activities and fees. The Customer will make best. efforts to ensure the committed participation. of all, appropriate technical and user personnel throughout the project; including but not limited to periodic status reviews. Customer.resources provided during.the technical and functional sessionsmust be empowered to make decisions on project. direction. • The e -Builder implementation team will work jointly with the Customer team to resolve all issues including thoseimpacting the scope and timeline. Issues that may impact the progress. and the. schedule will be documented. If the issue is critical, e -Builder will present the issue to the Customer_ in writingas quickly as possible. Once the issue is presented in writing.the Customer is expectedto respond within two (2) business days. If the issue cannot be resolved within two days, . they .will notify e=Builder and arrange a meeting with all relevant personnel to resolve this issue. Fa.ilure to do so could .impact the costand schedule of the e -Builder implementation project. • All :necessary content (data, text -and graphics) will be provided to e -Builder prior to the creative processes (if applicable). • The Customer will reimburse reasonable: travel expenses for any travel associated. with the engagement. • Unless specifically identified 'as deliverables within this document, Customer "will. enter any historical data from past projects to enable historical analysis. Unless specifically identified as deliverables within this document, data migration, system integrations. or custom development of any kind is not included within the scope of the e -Builder implementation project. These items can be included through the change management process if.identified as required items.. • . All change requests received and approved will be listed on a contract Addendum or Work Order. Each Addendum or Work Order must be signed and accepted prior to initiating additional.work by e -Builder. e -Builder Task Order: Indian.River County :Page.8 .