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Program Commitments and Payment Commitments must be paid and itemized using an FPL Payment Transmittal form (or alternative transmittal as pre -approved by FPL) that contains the following: Agency name, address, preparer's contact phone and/or email and date submitted Funding type for the payments contained on the specific transmittal (i.e., LIHEAP, EHEAP, FPL Care To Share, and Other Assist) Note: Please use separate transmittals for different funding types. FPL Customer Name of Record Address where FPL is providing service Alternative Client Name if not FPL Customer of Record FPL Bill Account Number Amount of Commitment to be placed. Prepared transmittals must be mailed to the following address, and FPL will provide pre -addressed envelopes upon request: FPL ASSIST P.O. Box 25231 Miami FL 33102-5231 In some cases, the Agency may not be able to use the Transmittal Envelope because of their processing system. In those cases, and to ensure timely and accurate posting of payments, the above identified mailing address must still be used. Agency commitments may be submitted in the following ways: 1. FPL ASSIST Web Portal 2. Phone call to 1-800-480-7927 No deductions from FPL Care To Share funds may be made for overhead, salaries, administrative costs or any other expense incurred by the Agency. The entirety of funds disbursed for FPL Care To Share must be applied to payment assistance on behalf of FPL customers. FPL Program Staff The FPL ASSIST Web Portal is the agency's primary resource to access/verify account information and to make commitments. The "FPL ASSIST Office" is the telephone center for the FPL ASSIST Program and serves as a secondary contact point for the Agency, if needed. The FPL Area Manager will serve as primary contact concerning the overall administration of the program, including when the Agency is requesting an exception commitment. The FPL Area Manager has the authority to change FPL Care To Share program qualifications and process requirements on a "temporary" basis, with thirty days notice to the Agency, if in the best interests of FPL, its customers and partner agencies. This would include temporary changes to payment limits, number of payments for a client annually and other such considerations. 6 FPL Care To Share Program Agreement (rev 7-9-2018)