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Client Education The Agency should encourage energy efficiency through referral of the client to FPL's free energy survey service (1 -800 -DIAL FPL) and by distributing FPL energy conservation and program information, when feasible and as appropriate for the applicant. FPL will keep the Agency advised regarding available programs. The Agency should encourage FPL's billing and payment programs, when feasible and as appropriate for the applicant, including FPL 62PIus, Friendly Reminder, On - Call, Budget Billing, and others as appropriate. FPL will keep the Agency advised regarding available programs. AgencV Staff Trainin_g Caseworkers handling intake for the FPL Care To Share Program must first be trained on the program criteria, either through the agency, FPL Area Manager or a combination of both sources. Caseworkers must read, sign and agree to abide by the Program Eligibility Criteria outlined in the FPL "Staff/Volunteer Certification" form. Caseworkers will sign this form to confirm their understanding of program criteria, and their commitment to use account information obtained from FPL for the sole purpose of conducting the customer qualification process. The form must be maintained by the Agency and be made available upon request. Agency Staff/FPL ASSIST Record The Agency must maintain its list of authorized agents for FPL's ASSIST Program through the FPL ASSIST Web Portal. VI. Auditing The Agency will routinely review FPL Care To Share recipient files and program processes. The Agency will include FPL Care To Share funding in its own internal auditing schedule and will confirm the completion of such audits by their signature on the Quarterly Agency Statement of Fund Verification form. In this report, the Agency will indicate any significant irregularities to FPL as found. On a quarterly basis (due by the 15th day of the first month of each quarter, for the prior quarter), the Agency will provide to the FPL Area Manager the following: the completed Agency Statement of Fund Verification form, signed by a principal of the Agency, confirming the FPL Care To Share fund to be "in balance" and verifying that the information provided is as true and accurate as possible. The completed and signed Agency Statement of Fund Verification form also demonstrates the Agency's internal reconciliation of the fund. the Agency Statement of Fund Verification form also includes the following metrics: o Previous Audit Ending Balance o Funds Provided by FPL to Agency o Transmittals Paid and/or Submitted to Agency Payment Dept for Payment o Other Adjustments o Audit Ending Balance FPL Care To Share Program Agreement (rev 7-9-2018)