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o Number of Customers Served Copies of all transmittals pertaining to that Quarter's report. The FPL Area Manager will help to coordinate the audit of the records submitted anc will request from the agency copies of signed Authorization for Release of General and/or Confidential Information forms for customers selected at random from the accounts covered in that quarter. Upon completion of the quarterly audit, the FPL Area Manager will provide a completed quarterly audit report to the Agency. The report will specifically confirm the audit as acceptable (or not), and/or identify any exceptions cited, along with recommended (or required) steps to eliminate or correct said exceptions and process shortcomings. In addition to the quarterly audit, FPL and/or a third -party designee will conduct an on-site agency Operational Review no more than once every two years. These on- site visits are intended to be minimally intrusive to the agency's normal operation, and will be scheduled approximately thirty days in advance. The agency will be advised on what type of files/documentation/information will be needed for review. The agency may be asked to review some information in advance, to facilitate an efficient on-site review. VII. General The Agency and FPL personnel will strive to provide this community resource with a high degree of professionalism, reflecting positively on the program's donors, FPL and the Agency. The Agency and FPL have named the following designees for purposes of this Agreement: FPL Corporate Contact Marlene M. Santos Vice President, Customer Service 700 Universe Boulevard Juno Beach, Florida 33408 FPL Area/Regional Contact Dianne Verner East Area Special Consumer Services Manager 6001 Village Blvd., CSC/CSE West Palm Beach, FL 33407 561-640-2540 Agency Contact Budget Director Indian River County Budget Department 1801 27th Street Vero Beach, FL 32960 772-226-1214 The Parties understand this program is designed to be flexible to the current needs of the community, and modifications may be made from time to time to make the program more effective. Any modifications to this Agreement must be by mutual agreement of the Parties in form of a written amendment. 8 FPL Care To Share Program Agreement (rev 7-9-2018)