Laserfiche WebLink
Note: The Solacom-and Higher Ground Extended Warranty and/or Software <br />maintenance shall be provided. to the "County" without AK placing an additional, mark <br />up on.the services from the manufacturer. <br />AK ELITE PREMIER MAINTENANCE. SERVICE: <br />AK Associates Elite Premier Maintenance service includes the following: <br />This contract covers all installation and maintenance services for the Solacom Guardian. <br />and Higher Ground .911. Systems; furthermore includes. any 911 equipment. currently <br />associated with "Contractor". Should: "Contractor".require .technical certification for, <br />a. future additional hardware. or software. not part of its association, then. "County" shall <br />reimburse "Contractor" .for training. costs. _ Telephone diagnostics will be. done <br />immediately upon. receipt of service problem and. ifcorrective action is needed it will be <br />performed'. remotely or by an on-site visit. In addition this service provides weekly (two..: <br />(2), days, and six (6) hours per day per week) on-site preventive maintenance program, <br />free AK Project "Management (professional. services) for. systemimplementation support . <br />for all new technologies (such as NG: Core Services); 9-1-1.:equipment . and CAD . . <br />integration, etc: <br />AK Elite Premier Maintenance <br />• Response time for major. outages.is within two hours .and res ponse:.time for minor <br />outages are four hours: Telephone diagnosticswill be: done immediately upon <br />receipt of ervice problem.. <br />Labor. to .install yearly scheduled upgrades. The "County" and/or manufacture are <br />responsible for all hardware, software;.associated miscellaneous materials. . <br />• Includes. daily remote preventive maintenance.. If a problem is discovered during <br />remote maintenance, it will be resolved either remotely or.by a site visit: The <br />circuit used for remote diagnostics: is the responsibility. of the "County". <br />• . Weekly: on-site preventive maintenance for Solacom Guardian and 'associated 911 <br />equipment and network tow (2) days and six (6) hours per week. <br />• Free Project Management (professional services) for system implementation <br />support for NG 911 Core. Services including text to and from 911, NG routing. and <br />database. <br />a Training may be _requested at no additional cost upon request of the "County" <br />throughout the life of the contract: The "County" is responsible for. all training <br />materials supplied by after the. initial training: <br />• <br />Access. to AK ticketing system to view status of requested services and history of <br />services provided by AK.. <br />• AK. Iabor is included with AK :Elite Premier_ Maintenance to install; relocate, <br />..:change. or remove any new or existing Solacom and/or additional equipment <br />installed by AK Associates, including system upgrades, training; system <br />reconfigurations, selective router programming; direct" trunking and integration <br />support <br />Free Consulting Services on all equipment provided by AK Associates. <br />.2 <br />