Laserfiche WebLink
Note: -All hardware, software and associated: miscellaneous . materials not covered: <br />under.. warranty or manufacturer's maintenance are the responsibility of the . <br />"County" and/or the equipment. manufacturer. The "Contractor'-' is not responsible. <br />for hardware or software, :only the labor to maintain or install the hardware and <br />software. <br />ON-SITE TECHNICAL SERVICE SUPPORT: Two days per week on=site preventive <br />maintenance service provided by assigned trained AK technicians to be scheduled weekly. <br />during business hours Monday through Friday except for approved `.`County" (State) <br />Holidays. Theon -site technician shall assist.PSAPs and E911 Coordinator in.providing <br />any. 911 related statistical or. monthly status reports to the PSAP as needed: The on-site <br />technician shall perform a quarterly review of all circuits and advise the E911.Manager of. <br />any changes. "Contractor" shall schedule. staff to. provide on-site. technical support <br />during an. anticipated event such_ as a hurricane or other disaster or high-profile event. at <br />no additional cost to "County".. "Contractor" will not call out any other service that will.: <br />incur costs to ahe "County" without prior E91 I:1Vlanager's consent. The AK technicians: . <br />will be on-site two days per .week and will check- in with each PSAP and the 911 . <br />coordinator each day and take direction from the. 911 coordinator. <br />REMOTE TECHNICAL SERVICE SUPPORT 24 hour service performed by an AK <br />Associate.trained technician for all out of hours. service problems. Response for. major <br />outages shall: be within a. maximum two hour: time frame and :for non -service affecting: <br />problems a four.:hours time frame. AK .Associates shall :provide =the "County" with a <br />current escalation list, including an 800 number for all. service requests.. <br />TERM OF MAINTENANCE AGREEMENT: This Agreement shall .commence on <br />the date both parties execute this agreement and. terminate .five (5) .years .thereafter (the <br />"Initial Term"), unless earlier terminated in accordance with.: the. provisions of this <br />Agreement.. This Agreement shall be automatically renewed and continue in force on a <br />year-to-year basis ("Extended Term") until terminated by either party. upon a ninety days . <br />(90) days written notice to the other party prior to the expiration. of .the .Initial Term or.. <br />any subsequent Extended Term. The annual rate- shall :not :increase: more than 2% per <br />year for additional years or a new fixed rate may be established between the "County" <br />and the"Contractor". <br />CONFIDENTIALITY:. "Contractor" shall not .disclose.: any -confidential information. <br />concerning "County" or its affairs,. .unless required. by law, or with the consent of <br />County ."Contractor". understatids. that County is. a governmental entity and as such <br />is.prohibited by Florida lawsfrom keeping the terms. of this Agreement confidential <br />should there be _ a . request. for. said information. If required to disclose. any. such <br />information, "Contractor" or "County", as appropriate, shall. give the. other notice as soon <br />as possible. <br />3 <br />