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Paymentus 4.4 Merchant Account Paymentus will arrange for the Client to have a merchant account with the Paymentus Authorized Processor for processing and settlement of the credit card transactions. 4.5 Card Authorization For authorization purposes, Paymentus will electronically transmit all Card transactions to the appropriate card associations in real time as the transactions occur. 4.6 Settlement Paymentus together with its authorized Card processor shall forward the payment transactions to the appropriate card organizations for settlement directly to the Client's depository bank account previously designated by the Client (hereinafter the "Client Bank Account"). Paymentus will debit the Paymentus Service Fees from Client's account on a monthly basis. Paymentus together with Paymentus Authorized Processor will continuously review its settlement and direct debit processes for its simplicity and efficiencies. Client and Paymentus agree to fully co- operate with each other if Paymentus were to change its settlement and invoicing processes. 5 General Conditions of Services 5.1 Service Reports Paymentus shall provide Client with reports summarizing use of the Services by Users for a given reporting period. 5.2 User Adoption Communication by Client Client will make Paymentus' Services available to its residential and commercial Clients by different means of Client communication including a) through bills, invoices and other notices; b) by providing IVR and Web payment details on the Client's website including a "Pay Now" or similar link on a mutually agreed prominent place on the web site; c) through Client's general IVR/Phone system; and d) other channels deemed appropriate by the Client. Paymentus shall provide Client with logos, graphics and other marketing materials for Client's use in its communications with its users regarding the Services and/or Paymentus. Master Services Agreement — Absorbed Confidential & Proprietary Both parties agree that Paymentus will be presented as a payment method option. Client will communicate Paymentus option to its end residential and commercial Clients wherever Client usually communicates its other payment methods. 5.3 Independent Contractor Client and Paymentus agree and understand that the relationship between both parties is that of an independent contractor. 5.4 Client's Responsibilities In order for Paymentus to provide Services outlined in this Agreement, the Client shall co-operate with Paymentus by: (i) Client will enter into all applicable merchant Card or cash management agreements. (ii) For the duration of this Agreement, Client will keep a bill payment link connecting to Paymentus System at a prominent and mutually agreed location on the Client website. The phone number for the IVR payment will also be added to the web site. Client will also add the IVR payment option as part of the Client's general phone system. (iii) User Adoption marketing as described in 5.2. (iv) Within 120 days of the merchant account setup, Client will launch the service to the Users. (v) For the purpose of providing Client a posting file for posting to Client's billing system, Client will provide the file format specification currently used to post its payments to the billing system. Client will fully cooperate with Paymentus and provide the information required to integrate with Client's billing system. 6 Governing Laws This Agreement shall be governed by the laws of the state of Florida. 7 Communications 7.1 Authorized Representative Each party shall designate an individual to act as a representative for the respective party, with the authority to transmit instructions and receive Page 4 of 8 100205