Laserfiche WebLink
CONSENT <br />INDIAN RIVER COUNTY, FLORIDA <br />MEMORANDUM <br />TO: Honorable Board of County Commissioners <br />THROUGH: Jason E. Brown, County Administrator <br />THROUGH: Tad Stone, Director <br />Department of Emergency Services <br />FROM: Maria Resto, Emergency Services Manager <br />Department of Emergency Services <br />DATE: April 23, 2019 <br />SUBJECT: E911 State Grant Application <br />It is respectfully requested that the information contained herein be given formal consideration <br />by the Board of County Commissioners at the next scheduled meeting. <br />DESCRIPTION AND CONDITIONS: <br />The Indian River County's E911 system consists of three Public Safety Answering Points <br />(PSAPs) and one back up PSAP located at the Emergency Operations Center (EOC). The Indian <br />River County Sheriff's Department PSAP provides call -taking, law enforcement and fire rescue <br />dispatch services to the Town of Indian River Shores, the Town of Orchid, the City of Fellsmere, <br />and all unincorporated areas of Indian River County. Additionally, they also receive call transfer <br />911 emergencies from the PSAPs located within the City of Vero Beach Police Department and <br />the City of Sebastian Police Department for Fire Rescue services. <br />Staff is seeking Board approval to apply for the E911 State Grant Program, which was <br />established to financially assist counties with required upgrades and replacement of E911 Public <br />Safety Answering Point (PSAP) equipment. On October 18, 2011, the Board approved staff's <br />recommendation to replace the E911 call -taking equipment at the Indian River County Sheriff's <br />Office Public Safety Answering Point (PSAP). Subsequently, on December 20, 2011 the Board <br />approved replacement of E911 call -taking equipment at the three remaining PSAP locations. <br />The current call -taking map, which is utilized by all PSAP locations, has been in use since 2011 <br />and no longer fits the County's needs for usability and adaptability. The company is not offering <br />any upgrades and we have a current year-to-year maintenance agreement. Since the map was <br />first installed, the company has changed hands, and customer support struggles to understand the <br />County's unique setup. The map itself is not intuitive to users, has limited zoom, does not have <br />integrated RapidSOS, and is lacking in features such as bookmark creation, markups, indoor <br />floorplans, etc. Updating the map data is a long and complicated process when compared to <br />competitors' maps. Disseminating the map data across the network to each PSAP uses an <br />34 <br />