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Phase Four: System Training <br />Phase Five: Acceptance Test Plan Execution <br />After the software is implemented and training is complete, a software acceptance test <br />plan will be created to ensure the final installation has been tested. <br />Phase Six: Software Support and Maintenance <br />Support Desk Services <br />Remote Connection Services <br />Recurring Map Package Creation <br />Software Updates and Enhancements <br />Software Reinstallation <br />Each phase will be continuously monitored by the County 911 Coordinator, to ensure <br />proper project completion and seamless transition. <br />7. Justification of the need for the proposed project. Provide detailed information <br />on the existing system's condition including a detailed justification for any <br />system with an expected remaining life of Tess than 1 year on system, standalone <br />equipment or Software(SW) replacement, addition or upgrade requests. <br />The current call taking map has been in use since 2011 and no longer fits the County's <br />needs for usability and adaptability. The company is not offering any upgrades and we <br />have a current year-to-year maintenance agreement. Since the map was first installed, <br />the company has changed hands, and customer support struggles to understand the <br />County's unique setup. The map itself is not intuitive to users, has limited zoom, does <br />not have integrated RapidSOS, and is lacking in features such as bookmark creation, <br />markups, indoor floorplans, etc. Updating the map data is a long and complicated <br />process when compared to competitors' maps. Disseminating the map data across the <br />network to each PSAP uses an unsupported third party freeware. In short, the current <br />map does not align with the County's NG911 goals. <br />8. Describe why your county will not be able to complete this project without this <br />grant funding. <br />The transition to a new map was not budgeted and a budget amendment would not be <br />feasible. Should this grant be denied, it would delay in providing Indian River County's <br />PSAPs innovative technology necessary for NG911. <br />Application for E911 State Grant Program , revised 01/2018 <br />Page 13 <br />W Form 3A, incorporated by reference in Fla. Admin. Code R. 60FF1-5.003 E911 State Grant <br />48 <br />