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• All services wit be delivered remotely, unless otherwise stated. The project kick-off date will be determined based on complexity of the implementation and resource availability, and may start up to 30 days after a Workforce Ready Order Form is executed by the Customer. • Prior to the start of the project, the Customer will confirm in writing the business and technical requirements of the project. • Kronos will communicate with Customer's Project Manager, the appointed Point of Contact for Customer on this project. He/she will be responsible for all communications and project management among all Customer parties (staff, vendors, consultants) and for the escalation and resolution of any issues for Customer. Customer is responsible for all hardware, software, and services provided by other consultants or third party vendors that may also be involved with the project. • Kronos will not be responsible for troubleshooting the Customer's environment such as their operating system, hardware resources, or database schema. • Kronos will not be responsible for troubleshooting applications or hardware not provided by Kronos. • Change Orders are subject to scope review and may impact the project timeline or cost. If additional work beyond the initial scope of this Professional Services Engagement Overview is required as a result of a Change Order, the Customer may be charged. Change Orders Requests for change to this Professional Services Engagement Overview or the project it covers must be submitted to your Kronos Sales Executive and Kronos Workforce Ready Consultant in writing. Any of the following items will be considered Out of Scope and require a Change Order: • Material changes in the Scope or effort •Material changes in the number or type of Deliverables to meet the defined scope of effort • Changes to the project resource requirements •Changes to scheduled dates after acceptance of the Project Plan •Kronos will not be responsible for troubleshooting applications or hardware not provided by Kronos. •Change Orders are subject to scope review and may impact the project timeline or cost. If additional work beyond the initial scope of this Professional Services Engagement Overview is required as a result of a Change Order, the Customer may be charged. Kronos will estimate the time and fixed cost needed to implement the change and the impact it may have on the delivery of project covered under this Professional Services Engagement Overview. Kronos will perform the requested work once the Change Order has been completed and signed by the Customer. Completion Criteria The project covered under this Professional Services Engagement Overview will be considered complete when any one of the following completion criteria is met. Once one of these is met, no further work will be completed. If additional work is required, a Change Order or new Professional Services Engagement Overview must be generated. Completion Criteria: •The Customer has approved in writing • The System has been put into use within a production environment for 14 calendar days •More than twelve (12) months has passed since the date of signature of the Workforce Ready Order Form The Customer may provide approval in writing via email or an alternative agreed upon method. Kronos SaaShr. Inc. 3040 Route 22 Wet, Suite 200 Branchburg, NJ 08876 1 809 225 1561 www.kronos,cormtkronossaashr