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Warehouse Manager — Oversees warehouse operations, manages inventory of both new and old <br />meter stock in Kearny location. <br />IT Department — Manage and support NMS' proprietary MDM software. Upload and maintain all <br />clients' customer data. Process photos and append to premises records across all projects. <br />Project Supervisor (Key National Position) — The Project Supervisor monitors the activity of the <br />field personnel and interacts with the Utility staff to schedule deliveries of all ODP materials the <br />Utility as well as the return of old meter and materials back to the Utility. The Project Supervisor <br />monitors inventory and is available to respond to field emergencies when needed. The Project <br />Supervisor conducts field surveys of commercial and industrial meters and all OSHA vaults. The <br />Project Supervisor assists the Lead Technician and augments in the field when necessary. The <br />Project Supervisor reports directly to the Project Coordinator. Project Supervisor is an offsite <br />resource. <br />Kelly Dever <br />kdever@nmsnj.com <br />407-461-1527 <br />Customer Service Unit — Includes all CSRs whose task it is to make and receive customer <br />telephone and mail contacts. The CSRs make all appointments with customers as needed across <br />all projects. <br />Data Entry Clerk/Customer Service Representative — Preparing customer notices & work orders <br />from electronic data provided by the Utility, processing completed work orders, processing <br />incomplete work orders by identifying the problem or violation and entering the data into the <br />new customer database, processing meter certification test results and entering results into a <br />comprehensive report, entering test results into the customer database. <br />Meter Testing Unit — Conducts all meter testing on new and old meter stock as applicable <br />depending on project parameters. <br />Lead Technician (Key National Position) — The Lead Technician is responsible for all interaction <br />with the utility, ordering, cataloging and distribution of inventory materials, assigning and <br />recovering work to & from installers daily. Progress meetings, customer concerns or callbacks, <br />distribution of appointments and schedules, forwarding completed work orders to the data <br />processing center, logging accounts that could not be installed (locked gates and dogs), keeping <br />daily time records of installers hours. The Lead Technician reports directly to the Project <br />Supervisor with daily reports and a weekly summary of installations, and project progress. Lead <br />Technician is an onsite resource. <br />James Ratcliff <br />jratcliff@nmsnj.com <br />828-335-7664 <br />52 <br />