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Group Leader — The Group Leader, is responsible for collection of old meters for testing, verifying exit readings of old meters, re -supply of equipment to installers in the field, provide assistance on difficult installations, survey large meter accounts, freeze service lines when shut down is not possible using existing valves, verify conditions when a unit cannot be installed as reported, locate and operate curb valves for shut down, cover appointments pending if an installer is delayed or has other issues. Meter Installation Technician — Our Installation Technicians have several years of experience, installing water meters. National has a very low employee turnover rate. Many of our Installers have been with the company over 5 years. The responsibilities of our Meter Installation Technicians are: providing meter installation service by appointment and by solicitation, logging pertinent data on installation order, final reading of meter and serial number confirmation, tagging removed meter with an address verification tag, testing of meter installation with manufacturers test equipment (IRC supplied), checking for leaks after installation is complete, verifying service has been restored, updating account records if an account is missing or indicating why the unit cannot be installed as per request. 3. PROJECT MANAGEMENT 3.1 Description This Section describes the work to be performed to plan and manage the project including the meter installation, customer communications, and MDM portal configuration. National and IRC will work together to initiate and complete the development of the Project Plan and Deployment Schedule as a part of this Deployment Services SOW. The mutually signed Deployment Plan shall be deemed incorporated into this Deployment Services SOW and made a part of it. Only mutually agreed on changes to the Deployment Plan shall be effective. Changes will be documented and confirmed during Project Management meeting. The Project is expected to last approximately two (2) years and includes the installation of approximately 39,000 Meters, all customer communications necessary for planning installations and addressing customer concerns, configuration of the MDM portal, and data support. 3.2 Project Management Roles and Responsibilities Matrix Below is the Project Management roles and responsibilities matrix. The following project roles and responsibilities descriptions establish base level requirements. National will participate in joint planning sessions with IRC to further refine roles and responsibilities as part of detailed planning. National will comply with all IRC policies and procedures. IRC reserves the right to review and approve all final project roles and responsibilities, designs and project plans. 53