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Activity <br />Tasks <br />National <br />Deliverables <br />National <br />IRC <br />the RF unit after <br />installation. <br />• A photo of the positive <br />reading will be taken and <br />appended to the account <br />information with the <br />installation sequenced <br />photos <br />• Update MDM with <br />installation information, <br />photos and notes within <br />one workday <br />4.2.4 Post Installation <br />• Address any leaks <br />reported as a result of <br />meter replacement within <br />one hour from time the <br />call is received. <br />• National Technicians will <br />remove all refuse created <br />by the installation process <br />• Resolve Non -Accessible <br />meters after National has <br />satisfied the attempts as <br />described in the accessible <br />meter and non -accessible <br />meter definitions in <br />Exhibit 5 <br />• N/A <br />4.2.5 Non-Accessible/RTO <br />meters <br />• National will inform IRC of <br />RTO accounts per IRC <br />requirements and Non- <br />accessible meter <br />definition <br />• IRC to assist National in <br />gaining access to meters <br />that are located inside <br />locked fences, <br />inaccessible, etc. <br />• Address non -accessible <br />accounts <br />• N/A <br />5. CUSTOMER COMMUNICATIONS <br />5.1 Description <br />This Section describes the work to be performed to inform customers of installations, address <br />questions and route concerns to appropriate IRC parties. <br />National will notify all customers of planned installations, schedule installations with businesses, <br />and difficult to access areas, handle customer calls, and provide 24/7 customer care. Prior to <br />beginning installation operations, National will direct mail customers in the selected area of <br />operation at least 1 week prior and no more than 3 weeks prior to commencement of installation <br />services. The mailer will be approved by the IRC prior to being issued, and will detail the <br />installation service, what to expect, and advise customers who may need an appointment to give <br />access to their property or meter with toll free phone number and National internet page where <br />they can schedule an appointment. This mailer must clearly explain that any questions or <br />concerns regarding the installation shall be directed to National at (phone or e-mail) and not IRC. <br />5.2 Customer Communications Roles and Responsibilities Matrix <br />Below is the Customer Communication roles and responsibilities matrix. <br />59 <br />