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Activity <br />Tasks <br />National <br />Deliverables <br />National <br />IRC <br />• The MDM will allow IRC <br />to: <br />o Monitor daily <br />productivity <br />o Review installation <br />photos <br />o Confirm out reads <br />o Confirm site conditions <br />o Confirm unit was <br />reading at time of <br />installation <br />o See appointment <br />schedule <br />o See RTO or reported <br />issues detail <br />o See and be informed of <br />Tamper evidence <br />o See and monitor all <br />notes around customer <br />interaction <br />o Review open routes or <br />remaining to do in <br />routes for closure <br />o Pull quantities installed <br />by size/route or <br />however needed <br />o Monitor installation <br />rates by <br />day/week/month <br />o Forecast material <br />purchases <br />o Confirm invoice <br />quantities <br />• Email electronic copies of <br />database to IRC daily <br />• Provide import / export <br />files in format compatible <br />with IRC's Harris Advanced <br />Utility Systems, CIS Infinity <br />v 3.1.23b <br />• Maintain compatibility for <br />Internet Explorer and <br />Chrome browsers <br />6.2.3 Training and Support <br />• Provide onsite training for <br />all IRC users <br />• Provide users manual for <br />IRC staff <br />• Provide help desk support <br />during business hours <br />(8am — 5pm EST M-F) <br />• Promptly (within 24 <br />hours) address any data <br />upload or accuracy issues <br />identified <br />• Identify IRC users <br />62 <br />