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3.2.1 Unless otherwise agreed to by the parties, in addition to Major and Minor Updates, <br />SCPDC shall make available to the Licensee all patches, upgrades, enhancements, new releases, <br />new versions, and modifications developed by SCPDC for the Software at no additional cost. <br />SCPDC shall ensure that all such Updates, patches, upgrades, enhancements, new releases, new <br />versions, and modifications do not require modifications or reconfigurations to existing web <br />presentation, workflows, or table values set up by Licensee. SCPDC shall provide release notes <br />detailing Major changes. <br />3.2.2 At least thirty (30) days prior to release of Major Updates, SCPDC shall provide (1) <br />training for the use of the updated Software and (2) relevant, customized user manuals and guides <br />detailing the use of the updated Software. <br />3.2.3 Licensee shall request maintenance and support via the Response Center and Contact <br />Procedure. All other notices required under this Schedule C shall be made pursuant to Section 12 <br />of the Agreement. <br />3.2.4 The requirements set forth in Sections 3.2.1 and 3.2.2 shall not apply to emergency <br />fixes and patches. <br />3.3 ON-SITE ASSISTANCE. When agreed to by Licensee and SCPDC, SCPDC can provide <br />Maintenance and Support at the Licensee Site. In such event Licensee will reimburse licensor for <br />all reimbursable traveling expenses and costs for board, lodging and meals as set forth in Section <br />5.4 of the Agreement. Licensee's prior written approval of any on-site support or maintenance and <br />estimated travel expenses is required. <br />3.4 CAUSES WHICH ARE NOT ATTRIBUTABLE TO SCPDC. Maintenance and <br />Support will not include services requested as a result of, or with respect to causes which are not <br />attributable to SCPDC Software. These services will be billed to Licensee at SCPDC's then -current <br />rates, and SCPDC shall not perform any such services except with Licensee's prior written <br />approval. Causes which are not attributable to SCPDC include but are not limited to: <br />3.4.1 Accident. Unusual physical, electrical or electromagnetic stress; neglect; misuse; <br />failure or fluctuation of electric power, air conditioning or humidity control; failure of rotation <br />media not furnished by SCPDC; excessive heating; fire and smoke damage; operation of the <br />Software with other media and hardware, software or telecommunication interfaces not meeting <br />or not maintained in accordance with the manufacturer's specifications; or causes other than <br />ordinary use; <br />3.4.2 Improper use of the Software that deviates from any operating procedures <br />established by SCPDC in the applicable Documentation; <br />3.4.3 Modification, alteration or addition or attempted modification, alteration or <br />addition of the Software undertaken by persons other than SCPDC or SCPDC's authorized <br />representatives, except for modification, alteration or addition or attempted modification, <br />Page 19 of 21 <br />