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ENVISI h NWARE® <br />September 24, 2019 <br />Ms. Tracey L. Wehking <br />Director of Library Services <br />Indian River County Library System <br />1600 21st St. <br />Vero Beach, FL 32960 <br />Dear Ms. Wehking: <br />2855 Premiere Parkway Suite A <br />Duluth, GA 30097=5201 <br />United States <br />800 216 8370 US and Canada <br />+1 678 382 6500 Voice <br />This letter provides clarification regarding the 24 -Hour LibraryTM, EnvisionWare's unique self-service <br />twenty -four-hour library branch. <br />There are several capabilities that are available only from EnvisionWare as outlined in this letter. In <br />addition, the combination of services is also unique. Even the architecture of the system is unique, <br />offering the simplest operation that conserves power, maximizes reliability and delivers ease of <br />service. Those capabilities that are available solely from EnvisionWare are highlighted in italics. <br />The 24 -Hour Library"' is available solely from EnvisionWare in North America and serviced solely by <br />EnvisionWare and our authorized service technicians. <br />EnvisionWare has invested over $1,000,000.00 in the development of an ideal solution to serve the <br />needs of America's public libraries. And this system has continued to evolve as we have improved the <br />design based.upon feedback from our early adopter libraries. Since the initial installation of the first <br />system at Pioneer Library System, our Company has implemented four major system upgrades to fine- <br />tune the solution for the specific needs of our libraries. <br />EnvisionWare's design is influenced by the operation of a classic branch, featuring a familiar patron <br />experience. To the extent possible through an automated system, we have replicated the branch <br />circulation workflow from start to finish and improved on services where automation can do some <br />things better. <br />Offering the broadest array of services in a 'classic library approach', this unique system provides a <br />comprehensive array of public services: <br />• Classic visual browsing of popular materials just as patrons would act as they enter one of your <br />existing physical locations. Unlike foreign designs that are specific to a very different market, <br />the 24 -Hour Library presents materials on a visible shelf. Patrons view the spines in exactly the <br />same way they do in a brick and mortar building. They see the size, shape, title, call number <br />57 <br />