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Op, <br />In addition, there are unique services aimed at library staff: <br />• Easy shelving and unloading — no special containers — items are directly shelved just as staff <br />would in any other location. <br />• Integrated RFID and barcode support for materials <br />• Private VPN Wi-Fi for ad-hoc connection of staff laptops for special registration events and <br />activities <br />• Visual promotion from two LED displays <br />• Lighted library promotional. signs <br />• Four external security cameras, one internal diagnostic camera and a multi -week DVR security <br />system. Should a service issue arise, EnvisionWare support can review the recording of the <br />event and see exactly what happened without needing to visit the system. That translates to <br />maximum ease of service and the dispatch of a technician that has already seen the problem. <br />• Future -ready for dispensing of patron cards' <br />• High performance router provides secure management of the system, 2 -channel Wi-Fi with VPN <br />and optional content filtering. <br />• Three Windows computing platforms: Main System Control, Program or Download Control, and <br />OPAC <br />• Centralized remote management <br />• 24 -Hour support answered directly by our technicians <br />• On-site same or next day support <br />• Routine maintenance <br />• In addition to EnvisionWare's nationwide network of field technicians and engineers, a backup <br />network of more than 400 technicians stand ready to be onsite within a few hours of an issue. <br />As noted in the proposal, there are technicians in the County. <br />1 The library card dispensing hardware is included however the optional service for registration is not yet available. <br />59 <br />