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There is another unique component that can be optionally added, which is a credit card terminal for <br />fine payment. EnvisionWare partnered with Polaris on the unique development of several protocols to <br />enhance public service. These include an itemized fine protocol, support for an integral ILS deposit <br />account which can be used for fine payment, scanning, faxing, copying, and printing, and a workflow <br />automation system that integrates our Library Point of Sale system with Polaris. In fact, EnvisionWare <br />provides Polaris Enterprise eCommerce, the replacement for Polaris' discontinued eCommerce <br />offerings. Our credit card terminals integrate directly into the staff client. We can deposit funds into <br />Polaris and draw from those funds. Our online system integrates seamlessly into the Polaris PAC. And <br />for the 24 -Hour library, the system provides integrated, self-service fine payment to remove blocks for <br />past due patrons. <br />The only company making a free-standing self-service library that also offers an eCommerce system <br />that integrates into Polaris PAC and staff stations and who is a strategic Innovative partner is <br />Envision Ware. <br />There is no other system like the 24 -Hour Library in the United States, except at those libraries where <br />we have installed these systems. Aside from the combination of services and features described <br />above, the architecture of the system has been developed over years of research to provide the most <br />reliable platform that requires the least sophistication for ongoing service. And the low power design <br />fits the needs of institutions that strive for green initiatives. The system requires only a covering to <br />prevent direct rain over the system and users, a single 120V 20amp electrical out/et/service, an R1-45 <br />Ethernet connection, and a SIP2 connection to your Integrated Library System. <br />Even our service offerings are unique. All services for planning, installation and training are provided <br />by EnvisionWare employees — we do not outsource these services to third parties. This means we <br />control the complete customer experience. <br />EnvisionWare experts will guide staff through the process from start to finish, describing the <br />similarities and differences between this system and a traditional physical location. Our library experts <br />will help you to adapt policies, interface to your Integrated Library System, and ensure that your staff is <br />comfortable with the differences between a traditional library and a 24 -Hour Library. <br />All systems arrive from the factory into our Columbus Technology Center where they undergo an <br />extensive second layer of Quality Assurance. Systems are configured for the requirements of your <br />Library and full tested with your settings before being prepared for shipment to your site. The system <br />will arrive onsite on a designated Monday — ready to run. It will be operational on Tuesday and ready <br />for staff training on Wednesday. We are onsite at the beginning, when a staff trainer provides the <br />initial orientation and again for any logistics issues, then a team arrives for the installation. All <br />members of the team have experience installing these systems so there are no surprises. When it's <br />60 <br />