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Aso <br />time for your: go-live/grand opening, we'll be onsite to validate the system yet again and to participate <br />in the activities so that you have the assurance of a successful launch. <br />We include comprehensive promotional materials, signs, press releases and other artwork to help you <br />in advance and go -live promotion of the new system. These materials have been developed over time <br />in cooperation with libraries around the Country. <br />EnvisionWare maintains a full complement of spare parts in our Atlanta service center. <br />As you can see, the system is unique, many of the capabilities are unique, and this system is solely <br />provided by EnvisionWare. We control every aspect of the design and manufacture of this system. <br />There is no other system as complete, comprehensive or with equivalent field experience and there is <br />no other company with an established nationwide service network. Our customers have been so <br />happy that many have ordered more. The best testament to the success of a system is a group of <br />customers that keep expanding with more 24 -Hour Libraries. At least 4 customers have ordered <br />multiple systems over time; some customers have deployed as many as 5 systems over the same <br />number of years. <br />And EnvisionWare has a Florida office located in Broward County. <br />Please let me know if you have any further questions. <br />Sincerely, <br />Michael J Monk <br />CEO <br />Cc: Ken Evans, Sales Consultant, Circulation Solutions - Southeast <br />61 <br />