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B. Organization Capability (Continued) 4. How does your program differ from similar ones provided in the community? How do the programs complement those offered by other agencies? There is no similar program in the county. As the umbrella organization over all Indian River County veterans entities, VCIRC has taken it as its responsibility to coordinate transportation to the VA medical center and ensure veterans of Indian River County are afforded the opportunity to receive all treatment opportunities available through the VA or other medical service providers. 5. Please describe the staffing requirements of these programs. Be specific in indicating the number of paid professional positions and paid support staff positions. There is one (1) full time Supervisor/dispatcher/driver, one (1) Transportation Specialist, and two (2) part time drivers. The Supervisor trains new drivers, monitors performance, determines pick-up and drop-off schedules, the driver's work schedules, payroll reports and the required maintenance on the vehicles. The Transportation Specialist schedules passengers, drafts trip Togs, maintains vehicle and driver records. There is an outside bookkeeper who handles the payroll and taxes at a reduced rate to support VCIRC. In addition the Executive Director and Admin. Assistant support Transportation by tracking financial transactions, assisting with Vehicle Replacement Studies, and long range transportation planning. Board Consultants prepare and track grant data, provide outside expertise on vehicle replacement statistics and forecasts. 6. Do these programs utilize volunteers? if yes, please briefly describe. Yes. The elected officers and other members of the Veterans Council volunteer their time to oversee transportation program activities, hire and administer employee HR policies, monitor payroll, and complete grant requests to periodically purchase new vehicles. There were over 10,500 Agency volunteer hours in FY2018. 7. Description of the countywide purpose the funds will be used for. To provide transportation to Indian River County Veterans and caregivers to and from the Veterans Administration Medical Center in West Palm Beach and to local medical appointments. Transportation is provided five (5) days a week to medical appointments and treatments, free of charge to the veterans. In most cases, these veterans have no other means to get to their medical care: they are unable to drive themselves or they cannot afford the cost of gas on a regular basis (especially the 150 mile round trip to West Palm Beach). 201