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Mastercard Account Status Inquiry Service Fee: Zero dollar Account Status <br />Inquiry Service requests (including AVS, CVC2 or both). <br />Mastercard CVC2 Fee: A fee assessed for transactions acquired in the U.S. <br />Region with the CVC2 (Three digit code on the back of the Mastercard issued card) <br />included in the transaction for authorization and where the CVC2 response value <br />equals 'M' (Match) or 'N' (Invalid /did not match). The fee will not be applied to <br />Account Status Inquiry (ASI) requests. <br />Mastercard Digital Enablement Fee: A fee assessed by Mastercard on select <br />Card Not Present transactions. <br />Mastercard Processing Integrity Fee: The Mastercard Processing Integrity Fee is <br />assessed in the event Mastercard cannot match an approved authorization to a <br />settled transaction (within 120 days from the date the authorization was granted) or <br />a reversal request (within a specific time frame). The Processing Integrity Fee can <br />be avoided by settling transactions only with an approved authorization. If an <br />authorization approval is no longer needed, it must be electronically reversed within <br />24 hours for a card -present transaction or within 72 hours for card not present <br />transaction. <br />Media: The documentation of monetary transactions (i.e., Sales Drafts, Credit <br />Drafts, computer printouts, etc.) <br />Merchant Identification Card: A plastic embossed card supplied to each merchant <br />to be used for imprinting information to be submitted with each Batch of paper Sales <br />Drafts. Embossed data includes Merchant Identification Number, name and <br />sometimes merchant ID code and terminal number. <br />Merchant Identification Number: A number that numerically identifies each <br />merchant location, outlet, or line of business to the Processor for accounting and <br />billing purposes. <br />Merchant Processing Application: The Merchant Processing Application and <br />Agreement executed by Client, which is one of the documents comprising the <br />Agreement. <br />Merchant Provider: Any Person engaged by you to provide services to you <br />involving or relating to (i) access to Cardholder data, transaction data or information <br />related to either Cardholder data or transaction data or (ii) PIN encryption, including <br />without limitation, Encryption Service Organizations (ESOs). <br />Mitigation Service: a service provided to a cardholder whose information is the <br />subject of a Data Incident, where the primary purpose of the service is to mitigate <br />the effects of the Data Incident, including identity theft education and assistance and <br />credit monitoring. <br />Non -Bank Services: Products and/or Services for which Bank is not responsible or <br />a party to including American Express, PIN Debit Card, and Electronic Benefits <br />Transfer Transactions, TeleCheck Check Services, and Transactions Involving <br />Cards from other Non- Bank Card Organizations, such as Voyager Fleet Systems, <br />Inc., Wright Express Corporation and Wright Express Financial Services <br />Corporation, Discover, PayPal, TransArmor, Wireless, Payeezy Gateway Services, <br />Global ePricing Services and other items as may be indicated in this Program Guide. <br />Non -PIN Debit Card: A device with a Visa, Mastercard or Discover Network Mark <br />that is tied to a Cardholder's bank account or a prepaid account and which is <br />processed without the use of a PIN. <br />Non -Qualified Interchange Fee: The difference between the interchange fee <br />associated with the Anticipated Interchange Level and the interchange fee <br />associated with the more costly interchange level at which the transaction actually <br />processed. <br />Non -Qualified Surcharge: A surcharge applied to any transaction that fails to <br />qualify for the Anticipated Interchange Level and is therefore downgraded to a more <br />costly interchange level. The Non -Qualified Surcharge (the amount of which is set <br />forth on the Service Fee Schedule) is in addition to the Non -Qualified Interchange <br />Fee, which is also your responsibility (see above, Section 25.1) <br />PAN Truncation: A procedure by which a Cardholder's copy of a Sales Draft or <br />Credit Draft, or as required by applicable law, the Sales Draft or Credit Draft you <br />retain, will only reflect the last four digits of the Card account number. <br />Payments Organization: any payments association or payments network we <br />support whose cards or other payment forms you accept under your merchant <br />processing agreement. <br />Person: A third party individual or Entity, other than the Client, Processor or Bank. <br />PIN: the personal identification number associated with a Debit Card. <br />PIN Debit: a type of transaction using a Debit Card that requires a Cardholder to <br />enter a PIN for authentication. <br />PINless Debit: a type of PIN Debit transaction that, under applicable Rules and for <br />qualifying transactions, does not require the Cardholder to enter a PIN for <br />authentication. <br />Point of Sale (POS) Terminal: A device placed in a merchant location which is <br />connected to the Processor's system via telephone lines and is designed to <br />authorize, <br />record and transmit settlement data by electronic means for all sales transactions <br />with Processor. <br />Processor: The entity identified on the Application (other than the Bank) which <br />provides certain services under the Agreement. <br />Program Guide (also known as the Merchant Services Program Terms and <br />Conditions): The booklet which contains Your Payments Acceptance Guide, the <br />General Terms, Third Party Agreements and the Confirmation Page, which together <br />with the Application and the Schedules thereto and documents incorporated therein, <br />constitute your Agreement with Processor and Bank. <br />A TRUE COPY <br />CERTIFICATION ON LAST PAGE <br />Recurring Payment Indicator: A value used,k, @pj}kT)Htr0sRgKhs for which a <br />Cardholder provides permission to a merchant to bill the Cardholder's Card account <br />at either a predetermined interval or as agreed by the Cardholder for recurring <br />goods or services. <br />Referral: A message received from an Issuer when an attempt for Authorization <br />requires a call to the Voice Authorization Center or Voice Response Unit (VRU). <br />Reserve: money we owe to you (net of any obligations you owe to us) that we hold <br />back in order to secure or fund your obligations with us. <br />Reserve Account: An account established and funded at our request or on your <br />behalf, pursuant to Section 25 of the Agreement. <br />Retrieval Request/Transaction Documentation Request: A request for docu - <br />mentation related to a Card transaction such as a copy of a Sales Draft or other <br />transaction source documents. <br />Rules: the rules, regulations, standards, releases, interpretations and other <br />requirements (whether contractual or otherwise) imposed or adopted by any Card <br />Organization and related authorities, including those of the PCI Security Standards <br />Council, LLC, the National Automated Clearing House Association and (with respect <br />to EBT transactions) the Quest Operating Rules. <br />Sales/Credit Summary: The identifying form used by a paper Submission <br />merchant to indicate a Batch of Sales Drafts and Credit Drafts (usually one day's <br />work). Not a Batch header, which is used by electronic merchants. <br />Sales Draft: Evidence of a purchase, rental or lease of goods or services by a <br />Cardholder from, and other payments to, Client using a Card, including <br />preauthorized orders and recurring transactions (unless the context requires <br />otherwise); regardless of whether the form of such evidence is in paper or electronic <br />form or otherwise, all of which must conform to Card Organization Rules and <br />applicable law. <br />Schedules: The attachments, addenda and other documents, including revisions <br />thereto, which may be incorporated into and made part of this Agreement <br />concurrently with or after the date of this Agreement. <br />Self -Service Terminal: A Customer Activated Terminal that accepts payment of <br />goods or services such as prepaid cards or video rental, has electronic capability, <br />and does not accept PINs. <br />Servicers: Bank and Processor collectively The words "we," "us" and "our' refer to <br />Servicers, unless otherwise indicated. <br />Services: the activities undertaken by us to authorize, process and settle Card <br />transactions undertaken by Cardholders at your location(s), and all other services <br />provided by us under this Agreement. <br />Settlement Account: An account or account(s) at a financial institution designated <br />by you as the account to be debited and credited by us for Card transactions, fees, <br />Chargebacks and other amounts due under the Agreement or in connection with the <br />Signature Debit: a type of transaction using a Debit Card that requires the <br />Cardholder to provide a signature for authentification rather than a PIN. <br />Store and Forward: A transaction that has been authorized by a merchant when <br />the merchant cannot obtain an Authorization while the customer is present, typically <br />due to a communications failure. The merchant will store the transaction <br />electronically in their host system and retransmit the transaction when <br />communications have been restored. <br />Summary Adjustment: An adjustment to your Submission and/or Settlement <br />Accounts in order to correct errors. <br />Telecommunication Card Sale: Individual local or long-distance telephone calls, <br />for which the telephone service provider is paid directly by use of a Card. These do <br />not include, however, calls paid for with pre -paid telephone service cards. <br />Telecommunication Card Sales are considered Card Not Present Sales. <br />Transaction Fees: Service costs charged to a merchant on a per transaction basis. <br />Transaction Integrity Fee: Fee assessed on Visa Debit Card and prepaid Card <br />purchase transactions that either fail or do not request CPS qualification. <br />Us,We and Our: See Servicers. <br />Wireless Networks: certain cellular telephone and data networks to which we have <br />access though Wireless Vendors. <br />Wireless Services: wireless data communication services that use radio base <br />stations and switching offered by Wireless Networks in order to allow you to capture <br />and transmit to us certain wireless Card Authorization transactions or to transmit <br />other communications to our system. <br />Wireless Software: wireless software (including any documentation relating to or <br />describing the wireless software) downloaded by you or your designee from our <br />systems onto the Wireless Equipment. <br />Wireless Vendors: one or more third party vendors selected by us in our sole <br />discretion through whom we have acquired the right to resell Wireless Services. <br />You,Your: See Client. <br />Your Payments Acceptance Guide: a quick reference to the guidelines for <br />processing transactions. You'll also find recommendations and tips to help you <br />prevent fraud, reduce chargebacks, and properly handle payments, refunds, <br />exchanges, and most other situations you'll encounter in your day -to day -business. <br />CardCo2305 41 <br />