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Factor 3 - The nature and importance of the program, activity, or service provided by the <br />program to people's lives. <br />Due to the number of Spanish-speaking residents that rely upon the GoLine as a primary mode <br />of transportation, the County's transit service provider, the SRA, maintains at least one Spanish- <br />speaking dispatcher and driver on staff. Where feasible, the County, the MPO, and SRA translate <br />plans, programs, and guidelines into Spanish, including surveys. In addition, both the County and <br />the MPO make available translators at public transportation public meetings conducted in <br />Fellsmere, a community which has the highest concentration of LEP persons in Indian River <br />County. <br />Factor 4 - The resources available to the recipient for LEP outreach, as well as the costs <br />associated with that outreach <br />As discussed above, many LEP persons depend on the GoLine public transportation system as a <br />primary mode of travel. Based on the current resources available, Indian River County, the MPO, <br />and transit service operator (SRA) are providing the most cost-effective means of delivering <br />competent and accurate language services within the GoLine service area. Both the County and <br />SRA employ bilingual persons to assist with translating when needed. Both the County and the <br />SRA will continue to monitor the need for additional language assistance, including the need for <br />greater dissemination of information in the existing languages and/or translation to new <br />languages. If additional services are needed, the County and the SRA will determine which <br />additional language assistance measures are cost-effective and feasible for implementation <br />based on current and projected financial resources. <br />46 <br />