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• Train staff on how to respond to LEP persons over the telephone, through written communications, and through in-person contact. • Strive to ensure the competency of interpreters and translation services per DOT LEP Guidance Section VII(2). 1-6 DETERMINATION OF SITE OR LOCATION OF FACILITIES Title 49 CFR Section 21.9(b)(3) states, "In determining the site or location of facilities, a recipient or applicant may not make selections with the purpose or effect of excluding persons from, denying them the benefits of, or subjecting them to discrimination under any program to which this regulation applies, on the grounds of race, color, or national origin; or with the purpose or effect of defeating or substantially impairing the accomplishment of the objectives of the Act or this part." Title 49 CFR part 21, Appendix C, Section (3)(iv) provides, 'The location of projects requiring land acquisition and the displacement of persons from their residences and businesses may not be determined on the basis of race, color, or national origin." For purposes of this requirement, 'facilities" does not include bus shelters, as these are transit amenities and are covered in Chapter IV, nor does it include transit stations, power substations, etc., as those are evaluated during project development and the NEPA process. Facilities included in this provision include, but are not limited to, storage facilities, maintenance facilities, operations centers, etc. Indian River County is committed to determining sites and location of facilities in a fair and equitable mannerthat is in accordance with Title VI. Excluding bus shelters and transit stations, the County has constructed one transit facility in recent years. That facility is the Main Transit Hub located near downtown Vero Beach and was funded through a Section 5309 Bus Livability Program grant awarded by the FTA. A major route restructuring occurred with the opening of the Main Transit Hub in April, 2017. As a result of those route modifications, transit service was enhanced in the Gifford community (78% minority population) and the Oslo/Vero Beach Highlands community (45% minority population). In the case of Gifford, the number of transit routes serving the community was increased and direct service to Indian River Mall was introduced. For Oslo/Vero Beach Highlands, direct service is now offered to the Main Transit Hub (and its many connecting options). During the planning stage for the Main Transit Hub, a Title VI equity analysis was conducted as part of the facility's Documented Categorical Exclusion prepared through the National Environmental Policy (NEPA) process. Through this analysis, it was determined that the facility was in compliance with Title VI. 51