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SECTION 2 - SPECIFIC REQUIREMENTS FOR TRANSIT PROVIDERS The following information addresses the Title VI reporting requirements for fixed route transit providers, as described in Chapter IV of the FTA Circular 4702.113. 2-1 SERVICE STANDARDS FTA requires all fixed route transit providers to develop quantitative standards for all fixed route modes of operation for the indicators listed below. Providers of public transportation may set additional standards as appropriate or applicable to the type of service they provide. Section 2-1 summarizes the service standards for Indian River County's GoLine fixed -route transit system. GoLine operates as a fare free fixed -route system. The GoLine route network consists of 15 routes providing service throughout Indian River County, including the communities of Vero Beach, Sebastian, Fellsmere, Gifford, Wabasso, and Oslo. GoLine operates six days per week (Monday through Saturday). For most routes, weekday service hours are 6 AM to 7 PM, and Saturday service hours are 8 AM to 5 PM. GoLine's 15 routes connect at four transfer hubs: the Main Transit Hub, Indian River Mall, Gifford Health Center, North County Transit Hub, and the South County Park Intergenerational Center. At each hub, the connecting buses arrive at the same time, which allows for easy transfers from one route to another. According to MPO estimates, 51% of Indian River County residents live within % mile of a GoLine route and 84% live within % mile of a GoLine route. Because GoLine is a fare free system and because a majority of county residents live close to a GoLine route, it is expected that the utilization of the GoLine public transportation system by the transportation disadvantaged population is very high. Vehicle Load Vehicle load can be expressed as the ratio of passengers to the total number of seats on a vehicle. For example, on a 40 -seat bus, a vehicle load of 1.3 means all seats are filled and there are approximately 12 standees. A vehicle load standard is generally expressed in terms of peak and off-peak times. Vehicle load, or load factor, is a ratio of the number of seats on a vehicle to the number of passengers on a particular route during periods of either peak or off-peak travel. Load factors are used by transit systems to determine the extent of possible overcrowding or the need for larger or additional vehicles on a route. The County and SRA monitor vehicle loads through feedback from passengers and operations staff, as well as ride checks. In situations where ridership increases on a route, then a larger vehicle will be assigned to that route to accommodate the increase in passengers. Because of Indian River County's aging population, it is the County's intent to operating transit vehicles with seating capacity for all passengers. Therefore, all transit routes operate at a vehicle load of 1.0 or below during all times (peak and non -peak). 52