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Modern technology <br />designed with <br />members in mind <br />Teladoc Health provides state-of-the-art service centers <br />to ensure a seamless care experience. <br />End-to-end in- <br />house solution <br />500+ service <br />employees at <br />three sites <br />-4) Ic§1 <br />24/7 client and <br />member issue <br />resolution <br />Our solution is backed by a flexible and <br />scalable technology platform. <br />Scalability <br />• Can handle 100 million members <br />• Each tier scales horizontally with load balancers <br />• Regular stress testing, performance monitoring, and tuning <br />Security <br />• Third -party testing and certifications <br />• Multizoned network separated by firewalls <br />• Compliance policies with sanctions for non-compliance <br />HITRUST• <br />CSF Certified <br />Teladoc_ <br />HEALTH <br />Fully <br />redundant <br />Reliability <br />• Uptime >99.99% <br />• Significant, ongoing investment <br />• Extensive monitoring <br />Multilingual <br />services <br />Configurability <br />• System features can be turned on or off <br />• Instant, on -demand routing or scheduled visits <br />• Flexible & scalable to meet our clients' diverse needs <br />•z' 2019 Teladoc Health, Inc. All Ns reserved. <br />