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4. Safety Culture <br /> Safety Culture Policy: <br /> Senior Resource Association is committed to creating and sustaining a safety culture <br /> environment that supports our SMS and recognizes that a number of principles enable the <br /> development and sustainment of a positive safety culture including: <br /> • Recognition that fair and equitable treatment of all employees encourages sharing of <br /> safety-related information. <br /> • Creating and sustaining an environment that actively seeks out risks and supports hazard <br /> and event reporting,to include near misses. <br /> • Recognition that inappropriate disciplinary measures can suppress open reporting of <br /> risks. <br /> • Creating and sustaining an environment where there is an understanding that human <br /> errors will occur. <br /> • Creating and sustaining an environment that promotes openness and learning from events <br /> at Senior Resource Association,there is an expectation that all employees actively <br /> promote safety in everything they do. This includes two explicit duties that are the <br /> responsibility of all employees: <br /> • To report any hazard, near-miss, unsafe condition or incident that occurs, or is <br /> otherwise known about. <br /> • To openly participate in any investigation that may arise as a result of any reported <br /> hazard, near-miss or event that occurs <br /> Senior Resource Association recognizes that employee actions that contribute to hazards and <br /> events may be the result of a wide spectrum of behaviors. The Senior Resource Association <br /> policy regarding these behaviors is as follows: <br /> • Unintentional error will be investigated, and feedback given <br /> • At-Risk behavior will usually warrant a verbal or written counseling <br /> • Reckless behavior(and some circumstances of at-risk behavior)will usually warrant <br /> more significant corrective action steps to be taken <br /> We are committed to creating an open and fair safety culture with Senior Resource Association <br /> that supports our SMS. As we implement this policy,we pledge that our first response to any <br /> event will be to investigate fairly the circumstances involved. <br /> Karen Deigl, CEO and Accountable Executive <br /> 95 <br />