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11. Emergency Response Planning <br /> Senior Resource Association SMS requires proactive response to transit related incidents and <br /> accidents on the part of all employees. <br /> Potential changes to the response plan may be identified by the following methods: <br /> • Review of accidents, incidents, and near-misses <br /> • Risk assessment processes <br /> • Internal evaluation <br /> • External evaluation <br /> • Assessments or audits <br /> 118 <br />