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In addition, there are some assessments that are best conducted in-person, such as observing the caregiver - <br />child interaction experience during an activity to note areas of strength and growth development. The ideal <br />alternative to in-person visits would be videoconferencing to facilitate the observation of non-verbal cues and <br />caregiving-child activities, but NFP has noted difficulties with this format due to poor video connections <br />attributable to the restricted permissible platform allowed by the NHVs agency, i.e. Skype. This platform has not <br />been effective in facilitating successful communication between the NHV and client. Other platforms have been <br />explored however; program staff still faces restrictions. <br />The NHV continues to bring incentives, supplies or necessary resources to clients by supply drop offs (diapers, <br />formula, and baby food) requested by clients. Clients have expressed their gratitude to the nurses for this <br />support during these unprecedented times. These drop offs are in addition to the telehealth visits, which can <br />be quite lengthy when completed via phone. The Nurse -Family Partnership program will continue to adapt to <br />support and meet our client's needs during the COVID-19 Pandemic. Clients are yearning for their nurses to <br />return to in-home visits but understand NFPs relentless commitment to safety for nurses and as well as our <br />families. <br />The NSO NFP Phones for Families Program has been an initiative developed to provide clients with limited ways <br />to connect with their nurse, a way to maintain contact. Clients were provided with a free Apple iPhone 7 and <br />paid voice/data plan through September 30, 2020. Due to the circumstances of a relentless pandemic, this free <br />service has been extended through January 31, 2021. We are thankful that it has been recognized that there <br />continues to be critical need for telehealth services to support our families during these uncertain times. <br />126 <br />