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stryker <br />ProCare® Services <br />3800 E. Centre Ave. <br />Portage MI 49002 USA <br />1 -800 -STRYKER <br />stryker.com <br />I To: I Whom it may concern <br />Subject: Emergency Care Parts and Service <br />Date: February 6, 2020 <br />Stryker's Medical division certifies that it is the original equipment manufacturer (OEM) or sole source distributor <br />of parts for Stryker's Emergency Care products. All parts are manufactured at Stryker or by an outside supplier <br />specifically for Stryker. <br />Stryker employs its own field service team (known as ProCare Services) to service its products. Stryker only uses <br />OEM parts for repairs and has exclusive use of certain proprietary tools for diagnostics and repairs. Stryker <br />Emergency Care products that require the use of such proprietary tools include, but are not limited to: <br />• Power -LOAD fastener <br />• Power -PRO cot <br />• Stair -PRO <br />• LUCAS 3 chest compression system <br />• LIFEPAK 15 monitor/defibrillator <br />• LIFEPAK 20e monitor/defibrillator <br />• LIFEPAK 1000 defibrillator <br />• LIFEPAK CR Plus / LIFEPAK CR2 defibrillator <br />Tooling is calibrated, documented and controlled by Stryker's home offices in Portage, MI, USA and Redmond, WA, <br />USA. Calibration records and training records are available upon request. <br />Service repairs are documented and reviewed by Stryker's quality team. To help ensure Stryker's commitment to <br />quality, Stryker tracks and trends its service to help ensure the highest level of product performance for its <br />customers. Preventive maintenance (PM) and service history documentation is available upon request. <br />Please contact your local Stryker representative with questions. <br />Stryker Corporation or its divisions or other corporate affiliated entities own, use or have applied for the following trademarks or service marks: CR Plus, <br />LIFEPAK, LUCAS, Power -LOAD, Power -PRO, ProCare, Stryker. All other trademarks are trademarks of their respective owners or holder. <br />Copyright © 2018 Stryker <br />Mkt Lit -1630 0321&2018 Rev D <br />