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outcomes, and contracted bundled pricing ensures a savings to the plan and the member versus costs under the PPO network pricing with Florida Blue. The SurgeryPlus network of providers is nationwide, which means that all of our group health plan participants (employees, retirees, and dependents) would have access to obtain services at the SurgeryPlus Centers of Excellence. Group plan participants who are planning a non -emergent surgery would contact SurgeryPlus directly and be provided a full-service member experience as outlined below: Member Experience Critical for Utilization Full -Service Concierge, Driven by Live -Contact The First Contact 0 Engage the member by listening and understanding their needs © Educate the member on their choices, the importance of surgeon selection, and financial incentives Organization © Set clear expectations on next steps and, process The Member Journey Locate Find best fitting Surgeon of Excellence i.... •i�.i Schedule Book appointments & manage logistics {�1"Iv/ Coordinate follow up Bundle service providers Ensure complete & transfer records member satisfaction ---------------------------- Typical case includes 15+ live calls Covered employees, retirees and dependents accessing the Centers of Excellence through SurgeryPlus, will also have reduced out -of- pocket costs due to the waiver of employee cost share (deductible & co-insurance). Approved travel costs and lodging will also be paid and billed according to the terms of the SurgeryPlus program. SurgeryPlus offers three pricing models for their program: 1) Fixed Fee $4.00 PEPM ($3.00 Intro Rate in Year 1) + .25 PEPM marketing fee 2) Hybrid Fee $2.00 PEPM and 15% of coordinated services fee + .25 PEPM marketing fee 3) Variable Fee 35% of coordinated services fee + .25 PEPM marketing fee 39