Laserfiche WebLink
,0, 95 FADE 793 7 <br />The Department has analyzed various. options and proposes the following <br />policies. The Department believes that the following policies will give the Customer <br />Service personnel assistance in dealing with these customer related problems. <br />1. Deferred (Time) Payment plan for hardship cases: <br />The following statements will be added to the Termination for Non - <br />Payment Notice: __ <br />Customers may avoid termination of service by the following: <br />a. Paying the amount in arrears at the utility office before the <br />scheduled shut-off date. <br />b. Receiving a hardship deferment and signing a deferred (time) <br />payment plan specifying payment terms before the scheduled <br />shut-off date. <br />Deferred (Time) Payment Plan for hardship cases: <br />A customer may apply at the utility office for deferred payment, only <br />before the shut-off date. The customer can claim a hardship by <br />providing documentation and filing it with the Account Clerk <br />Supervisor (or their designee). If the hardship qualifies, the customer <br />will sign a deferred payment plan. <br />Hardships eligible for time payment plans are: <br />a. Loss of job. <br />b. Medical emergency. <br />c. Excessive bill (such as one resulting from large leaks). <br />d. Extraordinary financial difficulties. <br />The maximum length of a deferred payment plan shall be 90 days unless the <br />approved plan specifies otherwise. <br />Minimum monthly payment amounts shall be not less than one-third the total <br />amount due unless the approved plan specifies otherwise. <br />The deferred payments must be paid in addition to the customer's regular <br />service bill. <br />A deferred payment plan can be granted only once within a 12 month period. <br />A written record of each deferred payment plan will be prepared and <br />maintained on file by the utility representative. <br />If the Account Clerk Supervisor (or their designee) determines the customer is <br />not eligible for a time payment plan or the customer is dissatisfied with the terms of <br />the repayment agreement, the customer may appeal to the Assistant Director. <br />If the customer is not satisfied with the determination by the Assistant <br />Director, the customer may final appeal to the Director. <br />JULY 25, 1995 20 <br />