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BOARD OF COUNTY COMMISSIONERS <br />1840 25th Street, Vern Brach, Florida .72960 <br />Telephone: (407)567.8000 <br />October 10, 1995 <br />Mr. Joe Johnson <br />Senior Vice President <br />Falcon Cable TV <br />10900 Wilshire Boulevard <br />Los Angeles, CA 90024 <br />Dear Mr. Johnson: <br />Suncom Telephone: 244-1011 <br />The County Commission has chosen to provide cable TV services to the <br />residents of the County by giving non-exclusive franchises to Falcon Cable TV <br />and TCI Cablevision. The franchises given by the County have service <br />standards incorporated into them, and it is the responsibility of the County <br />Commission to enforce these standards so that the residents of the County <br />have good TV service. <br />This letter is to advise you that, based on the number and types of <br />complaints the County has received, the County believes that your company may <br />be in violation of the service standards incorporated into your franchise. - <br />Examples of the complaints which the County Commission is receiving are <br />attached. <br />According to Section XXV of the franchise regulations (Ordinance 82-7) your <br />license may be suspended or revoked after due notice at a public hearing if <br />it is found that you have failed to comply with demands for upgrading the <br />quality of service, eliminating or remedying equipment malfunctions, or other <br />similar matters. Although I feel that the. County has enough complaints to <br />proceed directly to a franchise revocation hearing, I think as a matter of <br />courtesy that I would like to offer you a chance to appear before the Board <br />of County Commissioners and explain your company's policy on customer <br />complaints, repairs, and capital improvements for your system. <br />r <br />I invite you 16o appear before the Board on October 24, 1995, at 9:00 a.m., at <br />which time the Board will be discussing this matter. <br />Sincerely, <br />BOARD F COUNTY COMMISSIONERS <br />t� <br />Kenneth R. Macht <br />-Chairman <br />Mr. Vickers advised that he was more familiar with the local <br />problems and plans and would explain the system of electronics they <br />use, the changes they are making and their plans for the future. <br />119 <br />October 24, 1995 <br />bnof 96 wE 503 <br />