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THIS PAYMENT PROCESSING SERVICE STATEMENT OF WORK (this "SOW') is made and entered into as of the 8th day of July 2022 ("Effective Date") by and between nCourt, LLC ("Provider") and Indian River County - Solid Waste Disposal District ("Merchant"). Merchant and Provider may each be referred to individually as a "Party" and together as the "Parties." The attached Exhibits are incorporated by reference. TERM This SOW will commence upon the Effective Date and continue for three (3) years, at which point in time the SOW will automatically renew for successive one (1) year periods unless either party, at least sixty (60) days prior to the expiration of the then applicable term, provides the other with written notice of its desire to terminate this SOW. STRATEGY After the contracting process has ended, Provider will build and the maintain payment channel(s), as defined below, to allow Merchant to securely accept, validate, and track payment data from its Customers. Where Web E -Payment System is in scope, an initial test site will be built to load all data received from Merchant and Mettler Toledo, LLC. On this test site, Provider will build logic and business rules to govern the hosted data. Once the web services have been properly built, tested, and reviewed, Provider will establish Merchant Identification credentials. Web services and Merchant Identification credentials will be applied and integrated into the hosted site and data backed payments will be tested. Once the payments are tested, Provider will initiate training for all Merchant personnel, done remotely. Upon successful training, the hosted website will be moved into a production environment and undergo a subsequent round of testing. After testing and validation of the data, Merchant will direct Provider to launch the site. The date of System launch ("Go -Live") will be targeted during an implementation kickoff call with all relevant stakeholders. The successful completion of this Statement of Work is dependent on Merchant reviewing test content, data, and functionality in a timely manner, and providing an appropriate level of operational and strategic engagement to participate in training, deploy the solution into production environments, and follow through with the responsibilities listed below. SCOPE For good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties agree as follows: 1. Merchant will make resources available to assist Provider in the timely launch of the payment processing program. Provider cannot be held accountable for unreasonable Merchant delays and may choose to delay the implementation should Merchant not be able to provide appropriate resources. If system does not launch within twelve (12) months of signature date due to Merchant delays, the full implementation fee will become due. Otherwise, there is no cost for the implementation or services provided unless specified herein. Payments are deposited daily into a custodial account and transferred by ACH electronic transfer to Merchant daily. The payment will be accompanied by a reconciliation detailing the payments included. Any money transfer fees will be absorbed by Provider. 2. E -Payment System Utilization 2.1. Merchant will make Provider's Services available to its Customers through various means of communication, including a) through billing statements, invoices and other payment notices; b) by providing IVR and Web payment details on the Merchant's website including a "Pay Now" or similar link on a mutually agreed prominent place on the web site; c) through the Merchant's general IVR/Phone system and d) other channels deemed appropriate by the Merchant. 2.2. Provider shall provide the Merchant with logos, graphics, and other marketing materials for use in its communication with its Customers regarding the payment services provided by Provider. Both parties agree that Provider will be presented as the primary payment method option. Merchant will communicate the Provider payment Service option to its Customers wherever the Merchant generally communicates its other payment methods. 2.3. Payments types shall be processed through the payment channels defined in this SOW as marked (®): ❑ Tax ❑ Parks & Recreation ❑ Utilities ❑ Court Fees & Fines ❑ Licenses ❑ Child Support ® Solid Waste / Landfill 3. Provider Deliverables: Provider shall deliver the following, included as marked (®): Payment Processing Services Statement of Work: nCourt, LLC & Indian River County -Solid Waste Disposal District I Page 2 of 14