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3. 1. ❑ Web E -Payment System <br />3.1.1. Provider shall build, host and maintain Merchant -specific website(s) for Indian River County - Solid Waste <br />Disposal District. Provider will purchase a URL, www.TBD.com. <br />3.1.2. Provider will provide a secure website that will allow payers to enter their pertinent information, e.g., citizen name <br />or other unique identifier, and then proceed to pay with a credit or debit card. <br />3.1.3. System will collect and transmit payment information for authorization and settlement. <br />3.1.4. System will provide method of transferring transaction data back to Merchant. <br />3.1.5. Upon notification of an over- or under -payment of any fine amount, Provider will refund an overpayment or notify <br />the Customer via automated email of their under -payment and the remaining amount due. <br />3.1.6. The payer will be simultaneously advised via automated email that the transaction has been completed and will <br />receive further notification when the Merchant processes the payment. <br />3.2. M Counter E -Payment System <br />3.2.1. Provider shall deliver and configure 2 EMV device(s). <br />3.2.2. Provider shall deliver an administrator portal for counter payments. <br />3.2.3. Provider shall remotely upgrade EMV devices as appropriate. <br />3.2.4. Provider shall provide one (1) remote, web -based training session covering setup and use of EMV devices. <br />3.3. ❑ Phone / Call Center E -Payment System <br />3.3.1. Provider shall provide a toll-free telephonic customer service function to ensure that Customers utilizing the <br />Program have a satisfactory experience that does not require the technological assistance of Merchant personnel. <br />3.4. ❑ IVR - E -Payment System <br />3.4.1. IVR solution shall be hosted and maintained by Provider. <br />3.4.2. Provider shall configure call scripts according to industry best practices. <br />3.4.3. IVR functionality shall only include search/retrieval and payment processing of Case payments in full. <br />3.5. ❑ Text and Email Payment System <br />3.5.1. Provider will deliver functionality to allow Customers to setup text (SMS) and/or email payment and notification <br />preferences through their E -Payment System profile. Customers will be required to (i) have a valid payment <br />method stored within their profile and (ii) verify their cell phone number prior to completing registration. <br />3.6. ❑ eCheck/ACH E -Payment System <br />3.6.1. Provider will configure web E -Payment System to accept eCheck/ACH Payments. <br />3.7. M Integrations <br />3.7.1. Provider will create/maintain an integration with record management or other system. System integration <br />Statement of Work is in Exhibit B. <br />3.8. M E -Payment System Training <br />3.8.1. Provider will provide support and training to Merchant personnel via live, web -based session(s). A training <br />schedule will be shared during implementation. <br />4. Merchant's Responsibilities: In order for Provider to provide the Services outlined in this SOW, the Merchant shall deliver the <br />following, included as marked (M): <br />4.1. M General <br />4.1.1. Provide ACH forms required for the remittance of funds. <br />4.1.2. Attend client care calls as requested. <br />4.1.3. Notify Provider of changes to any state, county, or municipal mandates or laws. <br />4.1.4. Revoke system access of terminated Merchant employees at time of termination. <br />4.2. ❑ Web E -Payment System <br />4.2.1. For the duration of this SOW, Merchant will maintain an active link connecting the Merchant website and the <br />Provider payment portal in a prominent and mutually agreed location on the Merchant website. <br />Payment Processing Services Statement of Work: nCourt, LLC & Indian River County -Solid Waste Disposal District I Page 3 of 14 <br />