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INDIAN RIVER COUNTY NONPROFIT / QUASI AGENCY REQUEST FOR FUNDING B. Organization Capability (Continued) 4. How does your program differ from similar ones provided in the community? How do the programs complement those Dffered by other a encies-! The 211 HelpLine is the only existing community helpline and crisis hotline that is available 24/7 to assist the residents of Indian River County in their need for information, resources and emotional support, including crisis intervention and suicide prevention services. There are no other similar programs in Indian River County, especially which can provide the high quality of comprehensive services that are offered by 211. This program is easily accessible to individuals in crisis via phone, text, email, chat or independent searches through our online database of resources. Collaboration is at the heart of the services provided by the 211 HelpLine, and this program greatly complements the other agencies and programs that are operating Wthin the community. Our agency consistently seeks out new partnerships and has agreements with agencies throughout every community that we serve. We rely on our partner agencies to provide us with updated information regarding their available services and accept referrals from individuals in need that reach out to 211. This system of collaboration benefits the individual in need of help, by connecting them to appropriate agencies they may previously have been unaware of. It also benefits the agencies that we work closely with because it can reduce the number of individuals who reach out to them that do not qualify for their services, which in turn allows them to conserve resources for those who they can help. Additionally, the 211 HelpLine redirects many non- emergency calls from the local 9-1-1 centers and other law enforcement or government offices. This allows these agencies to reserve community services and resources, to be better utilized in immediate local emergencies. Throughout the ongoing COVID-19 pandemic crisis, 211 has been working more closely than ever with our community partners, who have been sending frequent updates about their available services to our disaster email address (211 disaster(a�211 pbtc.orq). These updates are then able to be shared on our websites designated COVID-19 page (211 treasurecoast.org/coronavirus) and with the individuals who request help from 211. The entire community is turning to us for updated information and we provide this to individuals in need as well as to other agencies. Currently, 211 has information stored in our extensive database on 104 Indian River County agencies and their various assistance programs. This database stores information on over 1,600 agencies across our entire service area, and each agency is contacted a minimum of annually to receive updated about their services. The relationships that we have built with these agencies are critical to the overall operation of the 211 HelpLine, and all of these agencies provide us with information and accept referrals from 211. This collaboration in turn improves the local health and human services system as a whole. 5. Please describe the staffing requirements of these programs. Be specific in indicating the number of paid professional )ositions and paid support staff positions. The operation of the 211 HelpLine is staff intensive and requires a high-level of up-to-date technology and telephone infrastructure. In order for our agency to maintain the necessary level of technology and retain qualified staff members, we rely on the support of our various funding partners who collaboratively fund the 211 HelpLine Resource Center. Due to this, when our organization develops the budget for this vital program, the costs are split between the Treasure Coast Resource Center and the Palm Beach County Resource Center. Therefore, as it relates to Indian River County, a contribution of $10,855 results in the residents of this county receiving access to services that actually total over $2 million in costs. Due to our partnerships with other funders within our entire service region, Indian River County's investment to this program is able to be multiplied for the benefit of the county's residents. Much of this is possible through the inherent cost efficiencies and savings that are built within our single facility model of operation. In doing so, Indian River County residents are able to benefit from all of the services that are provided by the 211 Helpline at a fraction of the cost compared to what it would be if we were to expand our physical premises beyond a singular location. The 211 HelpLine relies on our generous funders, like Indian River County, to be able to maintain this system and continue to operate and serve the communities within Indian River County and the Treasure Coast. Currently, 211 has a total of 58 employees, 49 of which are full-time and 9 of which are part-time. Within our individual programs, the Sunshine Telephone Reassurance Program and our Caregiver Program have three part-time employees. Our Help Me Grow program has five full-time employees that serve our entire service region. The MYFLVET program at 211 currently has two Veteran Care Coordinators on staff. In addition, we have a Treasure Coast Community Relations Specialist who is present within Indian River County and attends community meetings and events in order to remain in - touch with the constantly evolving needs of those who we serve within the county. Our organization also has a staff person who is embedded with the Mental Health Collaborative and located in Indian River County. Every single day, 24 hours a day, 211's Resource Center Specialists are available via phone text, email, or chat for the residents of Indian River Countv who may be struggling. Our Resource Center currently is staffed by 28 Resource Center Specialists, 24 of which are full-time and 4 of which are part-time. Two of these Resource Center Specialists work as supervisors, as well as effectively managing incoming requests for help from individuals in distress. The costs associated with 1 full-time Resource Center Specialist out of the total 28 Specialists is partially funded by Indian River County. 144