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INDIAN RIVER COUNTY NONPROFIT 1 QUASI AGENCY REQUEST FOR FUNDING <br />B. Organization Capability (Continued) <br />Do these programs utilize volunteers: it yes, please bnetiy descnbe. <br />211 Palm Beach/Treasure Coast utilizes volunteers within nearly every program and department of our organization, and <br />we greatly appreciate the hard -work of our dedicated volunteers towards achieving our mission. Volunteers can benefit <br />our agency through light administrative tasks that free up staff time for more essential work, by representing 211 at <br />community outreach events, and by assisting within our various in-house programs. Our Sunshine Telephone <br />Reassurance Program is nearly entirely run by volunteers who make over 500 calls a day to lonely and isolated seniors <br />in our service area, and is a true testament to the positive impact these volunteers have on our agency. Extremely <br />dedicated volunteers who are willing to undergo the intense, 100+ hour training program, are then able to work within our <br />24-hour Resource Center and handle requests for help from individuals in crisis. Unfortunately, due to the COVID-19 <br />pandemic and the need for our agency to continue to follow proper CDC Guidelines within our facility, we have had to put <br />a pause on the majority of volunteer activities. As our organization has transitioned to remote -work, we have been able <br />to slowly bring volunteers who are able to assist remotely back onto our team. It is our hope that as it becomes safe to <br />do so, we can welcome back all of our wonderful volunteers, in addition to bringing in more individuals who would like to <br />get involved with 211. <br />'. Description of the countywide purpose the tunas win be used tor. <br />The 211 Helpline receives a wide base of funding across the Treasure Coast from a variety of sources, in order to ensure <br />that we can continue to provide our critical services to these communities. In the Treasure Coast, the 211 HelpLine is <br />collaboratively funded by four United Ways, one Community Chest, two Children's Services Councils, the Southeast <br />Florida Behavioral Health Network (State Department of Children and Families), and three County Commissions (Indian <br />River County, Martin County, and St. Lucie County). In addition, we receive funding from individual foundations, private <br />contributions, and fundraising proceeds. All of this financial support goes directly into the organization through personnel, <br />benefits, and operating expenses related to the 24-hour operation of the Treasure Coast Resource Center. The generous <br />funding that is received from Indian River County has previously been, and will continue to be, directed toward the <br />operations of our Treasure Coast Resource Center and to partially fund the salary and benefits of one full-time Resource <br />Center Specialist. <br />145 <br />