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e. meet all General Customer Obligations and satisfy all Customer's requirements under this <br />Agreement. <br />4. EXCLUDED SERVICES. <br />Only the Services in Section III. ("Services"), as further described in Attachment B ("Service <br />Descriptions"), shall be provided. The Services shall not include exclusions defined in other parts <br />of this Agreement. Unless purchased by Customer and listed as Services under Section H. Services <br />of this Agreement, Excluded Services are the following services excluded from the Services of this <br />Agreement: <br />a. receiving Services for items not set out in Attachment A ("Equipment List") of this <br />Agreement; or Equipment that has reached End of Life ("EOL") or End of Support ("EOS") <br />or Equipment for which parts are not available. <br />b. correction of faults due to Customer's failure to meets its obligations outlined throughout <br />this Agreement. <br />C. correction of faults, defects, or damage caused by any of the following: i) Customer's <br />modification, neglect, or misuse of the Equipment; ii) use other than in the normal, <br />customary, intended, and authorized manner, or use not in compliance with applicable <br />industry standards or OEM specifications; iii) excessive wear and tear, abuse, vandalism, <br />theft or other criminal activity, accident, disaster, fire, flood, water, weather or <br />environmental conditions, liquids, power surges, acts of God; iv) acts or omissions or <br />delays by Customer or Third -Party; v) work performed on Equipment by Customer or <br />Third -Parties who are not authorized by CI to perform such work; or vi) force majeure <br />event not otherwise described within this Section. <br />d. correction of faults in any equipment (whether or not supplied by L311arris) not covered <br />by this Agreement. <br />e. receiving any software unless expressly provided for as a Service under this Agreement <br />f. implementation of changes to the Equipment or configurations which were not a <br />requirement of the specifications for the Equipment listed in this Agreement or otherwise <br />committed to by CI in a properly executed agreement between the Parties. <br />g. correction of any fault which would be remedied by a software or routine maintenance or <br />repair which is required by the specifications for the Equipment. <br />h. installation of software, Software Updates, or Security Updates unless such installation is <br />L3Harris' responsibility and falls within the defined Services of this Agreement. See <br />SUMS+ Installation and/or SMS Installation, if applicable. <br />i. receiving system configuration documents or system audit. <br />j. initial installation or configuration of any software, or installation of multiple revisions of <br />software to catch up to a more recent software release, or to roll back to a previous software <br />release, or any configuration changes. Note, this installation or configuration is neither <br />included in SUMS+, SMS, nor VIDA Secure Sentry Installation Services. <br />k. software installation on Equipment unless targeted by the L3Harris Software Update or <br />L311arris Operating System Patch and as per the SUMS+ Installation, SMS Installation, <br />and/or VEDA Secure Installation Service Descriptions, as applicable. <br />205 <br />5. GENERAL CUSTOMER OBLIGATIONS. <br />C'n�tomer acknowledaec that receint of the Services and the amrnmt of the Srnnnnrt Fee de.wTibed <br />