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in this Agreement are dependent on the prompt and proper performance of the Customer fulfilling <br />the requirements under Conditions of Service and its obligations under this Agreement. Obligations <br />require that Customer shall: <br />a. provide all information or services (including, but not limited to inventory/audits) under <br />Customer's control relevant or pertaining to Cl' Services and/or pertaining to the <br />Hardware and software elements of any system with which the Equipment is interfacing <br />so that Cl may perform its Services. <br />b. ensure that the personnel responsible for carrying out the General Customer Obligations <br />outlined in this Section are suitably qualified, authorized, trained and/or experienced. <br />C. maintain a suitable environment for the operation and maintenance of the Equipment <br />(including without limitation power supply, temperature and humidity control) in <br />accordance with normal industry practices, and as set out in the published data sheets, <br />manuals, or other written instructions for the Equipment. <br />d. provide CI with all cooperation to facilitate the efficient discharge of CI' Services under <br />this Agreement including, without limitation: i) providing the necessary physical and <br />virtual access to the site(s) and the Equipment; ii) ensuring the site(s) comply with all <br />relevant health and safety codes; and iii) providing, onrequest, a suitably qualified or <br />informed representative, agent, or employee to accompany CI's personnel and to advise on <br />access or on any other matter within the Customer's knowledge or control whichwill assist <br />Cl in performing the Services under thisAgreement. <br />e. ensure systems backups (including all programs and data) and Equipment configuration <br />records are kept up to date. <br />f. maintain confidentiality of any logon(s) and password(s) required to access Equipment or <br />Services. Access to Tech -Link is only permitted for current Customer employees or <br />contractors. Customer must manage and remove access rights for departing employees (for <br />example by changing passwords) and L3Harris shall not be liable for any loss or damage <br />incurred by Customer due to Customer's failure to comply with this clause. <br />g. cooperate with CI and perform all efforts that are necessary to enable CI to provide the <br />Services to Customer. <br />h. ensure Cl can perform Services in a continuous effort. <br />i. waive Services, without reimbursement, for Services when CI does not have access to <br />provide the Services or when Cl is unable to provide Services due to Customer's or Third - <br />Party's action or inaction. <br />j. provide CI with at least two (2) Points of Contact, as described in Point of Contact Section <br />of this Agreement. <br />k. require at least one Point of Contact be available twenty-four (24) hours per day, seven (7) <br />days per week with an escalation procedure to enable Customer's personnel to maintain <br />contact, as needed, with CI. <br />1. perform and provide proof of performance of all routine and Preventive Maintenance and <br />updates to software and Hardware as recommended in Equipment manuals unless such <br />Preventive Maintenance is CI' responsibility and falls within the defined Services of this <br />Agreement, <br />m. reproduce any copyright notice and/or proprietary notice appearing on and/or in such <br />Software Update, if Customer makes backup copies of any Software Update, and label all <br />copies with all information, including part numbers and revision levels, provided on the <br />original set of media provided by DHarris. 206 <br />n. not to modify, enhance or otherwise alter any Software Update unless specifically <br />authorized in the user documentation provided by L3Harris with such Software Update, or <br />