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While answering "unsure" may reveal someone has not needed a resource, written <br />comments in the Livable IR survey and others indicate seniors are confused about where <br />to get help. A few survey comments: <br />• It is difficult to find what services are available. <br />• A service that helps seniors find and access health and supportive services. <br />• The fact that I am a senior and am not sure of several probably means we need <br />better communication of services that are available. <br />A concern that also came up frequently in written comments was the lack of respect <br />respondents felt in health care settings. <br />• Nobody ever calls you back. <br />• Young people working as healthcare staff act like you are an inconvenience. <br />• Standards for respectful care are poor. <br />Training to increase positive communications with older adults seemed a constructive <br />beginning. <br />Livable Indian River Action Plan 24 <br />45 <br />