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SW 1.2 Software Support <br />For Base Software, Software Support will be provided during the initial term of the <br />applicable Order and any renewal period, but not longer than five (5) years after Xerox stops <br />taking orders for the subject model of Equipment. For Application Software, Software <br />Support will be provided as long as Customer is current in the payment of all applicable <br />software license, annual renewal and "support only" fees. <br />a. Xerox will maintain a web -based or toll-free hotline during Xerox's standard <br />working hours to report Software problems and answer Software -related questions. <br />Xerox, either directly or with its vendors, will make reasonable efforts to: (i) assure <br />that Software performs in material conformity with its Documentation; (ii) provide <br />available workarounds or patches to resolve Software performance problems; and <br />(iii) resolve coding errors for (1) the current release and (2) the previous release for <br />a period of six (6) months after the current release is made available to Customer. <br />Xerox will not be required to provide Software support if Customer has modified <br />the Software. <br />b. Xerox may make available new releases of the Software that primarily incorporate <br />coding error fixes and are designated as "Maintenance Releases" or "Updates". <br />Maintenance Releases or Updates are provided at no charge and must be <br />implemented within six (6) months after being made available to Customer. Each <br />Maintenance Release or Update shall be considered Software governed by these <br />terms. New releases of the Software that are not Maintenance Releases which <br />include new content or functionality ("Feature Releases") will be subject to <br />additional license fees at Xerox's then -current pricing and shall be considered <br />Software governed by these terms and conditions (unless otherwise noted in an <br />Order). Implementation of a Maintenance Release, Update or Feature Release may <br />require Customer to procure, at its expense, additional hardware and/or software <br />from Xerox or another entity. Upon installation of a Maintenance Release, Update <br />or Feature Release, Customer will return or destroy all prior Maintenance Releases, <br />Updates or Feature Releases. <br />C. Xerox may annually increase Software license fees and support fees for Application <br />Software. <br />SW 1.3 Diagnostic Software <br />Diagnostic Software and method of entry or access to it constitute valuable trade secrets of <br />Xerox. Title to the Diagnostic Software shall at all times remain solely with Xerox and <br />Xerox's licensors. Xerox does not grant Customer a license or right to use the Diagnostic <br />Software. Customer will not use, reproduce, distribute, or disclose the Diagnostic Software <br />for any purpose (or allow third parties to do so). Customer will allow Xerox reasonable access <br />to the Equipment during Customer's normal business hours to remove or disable Diagnostic <br />Software if Customer is no longer receiving Maintenance Services from Xerox. <br />SW 1.4 Third Party Software <br />Third Party Software is subject to license and support terms provided by the applicable <br />Third Party Software vendor. <br />[Remainder of page left intentionally blank] <br />FL -University of So. Florida Master Agreement 37 11/24/2017 <br />204 <br />