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important portions of their programs and activities for individuals who are limited -English proficient (LEP). In order to ensure meaningful access to programs and activities, recipients shall use the information obtained in the Four Factor Analysis to determine the specific language services that are appropriate to provide. Results of the Four Factor Analysis, including a description of the LEP population(s) served To continue reaching LEP persons in Indian River County, MPO staff conducted targeted needs assessments and gathered data to gain an understanding of the public transportation needs. The four - factor framework, as described in Chapter III of FTA Circular 4702.18, was used to determine the following: Factor 1 — The number or proportion of LEP persons eligible to be served or likely to be encountered by the program or recipient. According to data from the Census Bureau's 2020 American Community Survey (ACS), Indian River County's population aged 5 years and over is 150,484, with 86.2% speaking English as the primary language at home. The ACS estimates that 14,177 people, or 9.4% of the population age 5 and over, speaks primarily Spanish at home. Table 1 provides a detailed breakdown of the languages spoken in Indian River County. Over five percent of the total population speaks English less than "very well". Of those who speak English less than "very well", the overwhelming majority speak Spanish as their primary language. Map 1 shows the geographic location of persons in Indian River County who speak English less than "very well". As a result of this analysis, the GoLine has targeted Spanish speakers as the predominant LEP population for assistance. The agency will work to target areas with a high proportion of LEP populations to ensure that all needs for assistance are met. Factor 2 - The frequency with which LEP persons come into contact with the program. The Federal guidance for this factor recommends that agencies should assess the frequency with which they have contact with LEP individuals from different language groups. The more frequent the contact with a particular LEP language group, the more likely enhanced services will be needed. Among the users of the GoLine are persons with LEP. As shown in Map 1, many GoLine routes serve portions of Indian River County where there are concentrations of persons with LEP. This includes the community of Fellsmere, where, according to 2020 ACS 5 -year data, 22% of the population speaks English less than "very well". In the Fellsmere community, nearly all LEP persons speak Spanish as their primary language. Factor 3 - The nature and importance of the program, activity, or service provided by the program to people's lives. Due to the number of Spanish-speaking residents that rely upon the GoLine as a primary mode of transportation, the County's transit service provider, the SRA, maintains at least one Spanish- speaking dispatcher and driver on staff. Where feasible, the County, the MPO, and SRA translate plans, programs, and guidelines into Spanish, including surveys. In addition, both the County and the MPO make available translators at public transportation public meetings conducted in Title VI Program (2023 Update) Page 12