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Section 7 - Possible Scope of this Proiect Indian River County Commission's purpose in creating the Citizens' Advisory Committee to the Commission on utility matters is to conduct an objective, professionally guided and sufficiently thorough study of the Department's operations to determine whether and in what areas improvements, may be necessary for the betterment of the Department's efficiency and management, all leading, to an improvement in public image of the Utility, -and in greater customer satisfaction. If this Project is confirmed by the Commission, at least the following areas of Department operations should be reviewed in some detail: 1. The water/sewer rate structure, with emphasis as to whether or not low usage consumers are unduly discriminated against because of a single rate schedule which governs all of the Department's customers, with widely varying patterns of service use. 2. If the foregoing effect is confirmed and is significant, what if any is the effect on the Department's revenue balance sheet and/or the system utilization ratio. 3. The efficiency of the Department's administration of franchise agreements with developers and/or subdivisions. 4. The manner in which County Ordinance 91-9 is being administered. In summary, the Commission's action at this time would only authorize the diagnostic stage of the Project. At completion of the diagnostic stage, the Committee, would submit a written Report to the Commission, recommending further action if one -is found necessary. This memorandum accompanies my proposal for professional Project management service in order to provide the Commission with background material on public utility oversight practices employed elsewhere. it may aid the Commission in resolving the issues which have prompted your initiative in considering the concept of an Advisory Committee on Utility matters. AWK:ru Respectfully submitted, Adam W. Kubik Chairman Adams had been anxious for the Board to hear Mr. Kubik because she felt an "angel dropped someone out of the sky" at a perfect time. She felt that hearing his background would give the committee more credibility and a more defined scope. She explained there was room for adjustment to conform with the Board's wishes, but thought it was very important to have an outside look at the department. If the Board agrees, she suggested they could 105 May 14, 1996 BOOK :.. 98 PA.. n ..0