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default on the part of the Utility in maintaining the quality <br />standards established herein. In the event that the County <br />purchases the corporation's utility system pursuant to the <br />provisions of this franchise as stated above, then any funds in said <br />renewal and replacement account shall vest in the County. <br />SECTION XIX <br />INSURANCE <br />1. The Utility shall at all times maintain public liability <br />and property damage insurance in such amounts as required by the Board <br />of County Commissioners. <br />2. The Utility shall cause the County to be duly notified by <br />the insurer in the event of any modifications or deletions of the <br />insurance. Said amounts shall be adjusted by the Utility, as shall be <br />required from time to time by the Board in accordance with the good <br />business practices as determined by safe business standards as <br />established by the Board for the protection of the County and the <br />general public and for any liability which may result from any action <br />of the Utility. <br />3. Said insurance shall co -name Indian River County as an <br />additional insured. <br />4. Certificate of insurance shall be filed with the County <br />annually. <br />®' <br />CONSUMER COMPLAINTS <br />If any written complaint is filed with the Board by any persons <br />serviced by the Utility under this franchise, the Board shall first <br />determine whether reasonable cause exists with respect to said <br />complaint. If the Board finds reasonable cause does exist, the Board <br />shall so notify the Utility and request the Utility to satisfy or <br />remedy such complaint. If the Utility fails, within a reasonable <br />time, to satisfy or remedy such complaint or objection, the Board may <br />issue an appropriate order to remedy the problem. <br />SECTION XXI <br />CHANGE IN RATE SCHEDULE <br />1. Should the Utility desire to establish rates and charges <br />or should the Utility desire to increase any charges heretofore <br />established and approved by the Board, them the Utility shall notify <br />the Board in writing, setting forth the schedule of rates and charges <br />which it proposes. The Utility shall pay any required rate structure <br />review fee and shall furnish the County with all information required <br />-12- <br />