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Benefit Express Services, LLC <br />benefitexpress Technology and Services Agreement <br />Connectivity Services <br />Electronic Data Interchange (EDI)/Integrations/Plug-ins'- 3 <br />Traditional Package EDI — Includes ten (10) carrier connections in the PEPM <br />Programming — Includes the following for each Export/Connection: <br />• Provide client with free access to benetitsCONNECTO's online web -based project tracking software (EDIE)4 <br />• Discovery/Analysis — Review file specifications with the carver and define mapping rules <br />• Programming <br />• Testing (Structural, Scenario, and Discrepancy)/Documentation <br />• Promotion to Production <br />Maintenance/Monitoring/Support <br />Maintenance, monitoring, and support include the following for each Export/Connection: <br />• Project Meetings <br />• Unlimited Data Transactions/Ongoing File Export Monitoring <br />• Support for Export File Format Changes Updates (including mandatory carrier updates) <br />• Support for Bug Fixes <br />• Open Enrollment rollovers for new plan years for standard exports5 <br />• Manual upload services for carriers without an automated file transport mechanism <br />Client Expectations <br />• Client will be responsible for reaching out to carriers to make sure they will accept EDI files for specific groups <br />• Client will provide benefitsCONNECT9 with the technical contact at the carrier side <br />• Client will be responsible for fixing data issues as a result of discrepancies between benefitsCONNECT® and carrier <br />systems enrollment data <br />• Client will ensure that benefitsCONNECT® software is updated with aWd up-to-date enrollment data once initial <br />enrollments have been loaded <br />' All feeds are subject to monthly maintenance charges of $75 per feed. Additional programming costs resulting from broker change requests will be subject to <br />hourly charges. <br />3 Note: EDI services require 100 life minimum. <br />" Client must attend monthly EDIE Training webinar within 30 days of the start of their first project. <br />s Open enrollment rollover is covered for all exports connected to individual groups. Any consolidated (multi -company) rollover will be subject to hourly charges. <br />IN <br />