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40 <br />40 <br />EITY OF UELRRY BEREH <br />PEUR BEACIi <br />All-ArnedcaUty <br />October 17, 1997 <br />ri�ns� <br />I'o Wlnont it May Concem: <br />Mie City of Delray Beach has had Mr. Kurt Gehring, of the Gehring Group, as their agent of <br />record for our group health, life, and disability plans for the past year and have been extremely <br />satisfied wide his efforts and Use efforts of his associates. <br />Mr. Gehring and his associates have proven to be knowledgeable, responsive, and effective in both <br />their relationships with individual employees and our Risk Managernert Division. Special efforts <br />are shade drrotsgliout the competive 'bidding process to involve all employees through ermployee <br />surveys, individual interviews, and presentations at intental Insurance Committee nneeti» gs. This <br />teclx»que has proven to be extremely helpful in finalizing decisions in the health insurance bid <br />process. <br />The reports submitted by die Gehring Group are detailed, complete, and accurate. Especially <br />noteworthy has been their efforts to track and resolve outstanding claints from previous carriers as <br />well as the present tarsier in a timely manner. I licir consistent tracking acid persistent follow-up <br />work associated with this process has been commendable. Their firm maintains a professional <br />working relationships with both Incaldi care insurers and providers which has beam effective in both <br />processing nornsal claims asid resolving outstanding claints in a timely manner and providing for <br />additions to our health care delivery network consistent witli the desires expressed in our employe; <br />surveys. <br />The Gehring Group does an excellent job analyzing the local heal i. insurance networks of doctors <br />and hospitals as well as tate administrative capabilities and past reputations of individual <br />companies to insure the City will receive both compatitive pricing and professional, responsive <br />delivery of health care services. Their bidding process has been well developed providing several <br />alternative plan designs for each potential carrier and their analysis of bids is well formatted and <br />professionally presented. <br />We would highly recommend die Gehring Group in this capacity to any potential firm. <br />Sincerely, <br />il "'� I . /� "IN. <br />David T. Harden <br />City Manager <br />