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a MAINTENANCE SERVICE AGREEMENT CII9laener M
<br />NEC BUSINESS NETWORK SOLUTIONS, INC.
<br />TUTS AGRKEMI n is ms ide ws of .111 ri - . Iq—C by amt between NEC BUSINM; NETWORK "A Wk INC, baling it, principal pbioa or husincs al 5 g'1+1 Enterprise
<br />Pmt vw. East Syraeasq Nese Yuri 131137 (-NW), and - WjjA RIVER CYyIII'11:L aft) Stale Ishak lana) u+fpr+ranrm -4. pivpn lniship
<br />gOvgattleat entity homing its pi.fletpal plow of business, at is Ve[011�LhJ�L-—i'Cuxt xncr"1
<br />I. SERVICE
<br />NEC agstas 1a protide ntaintenaom and mpar von-fP s 15,4 the hardwam aryipro"t ("E.gtdpittcnl°] and asxxiatal suflvaam iisral in Ncbalule A lwUatirviy, such I•ifuttaaent and set twaro rs
<br />mremd to as Iha'S):tola` . installed al Mb— (111, 11 as set forth below.
<br />(a) MaknlmAm yrdc": NE9 shati, during, the comtmetod Pctiddi lirmish ail pmts and vcnnca neensnry On maintain the system m Frond wsoktng oak eu Pmside such Other nuimenaatc
<br />t,Awtpa arecifr0d in Schedule A NEC shell dispntch alYlim Pcss.mnd m the licmrses to Perfnms noses r, int. unint NEC n able to perform the repairs fmrn A srmcote lecation.
<br />NEC.. $hall also conduct remota dhrgnontio Iasting, winos IlToeabk. Any feph eenuml Porta may tin either naw+$ onflo ilie d loot viruivahhrt In new in operation- Pons will he tufnished
<br />on nn ettliMge basis, and any Parts Fanwood shag bccomc the property Of NE:C.
<br />(b) Reamrue Tkoer Wbcn art-sits repairs aro noomary, NEC shall respond during NEC service boon within 24 hours (excluding wxckmia and holidays) of NF1: s receipt tit CtLssunners
<br />senica foqucst. live service horns for NE'.: to pmlida routine maintenance amt'Or repair senice fru the Syslent will be hclwven the lenun of g AM and 5 PM prec'ailing ktcai lime.
<br />Movalay through Friday. excluding Claus Chaco od by NEC as holidays. I.Iowv % in arse of a major Systent failure, Nuri shall m psxid £d
<br />ninihird 4 hours Of N'a Movilit of CushrW5
<br />saner request, $mice hours in talo off majsu System fatlum shall be 2.1 finals a dayj days O vsrclt the r"Aast linin will he ihv dapsW unto Isefwrsn NEC+ receipt of Custnmct"x
<br />srniot recluest mrd Arrive of NWI smica peraonnd at the lila.
<br />As used above, "major System failure" ratans:
<br />(1 ) A gcaanl inability of the System to megh-1 itlumdng OF nrtgfnalt 01310ng calls.
<br />(2) A rnajorip of either the. Central Office trunks ov'Tit'trunks is ionttaratiwe
<br />(3) Mery than 23°:err either Ilio stations OF Icrrnioels am inOPcralisr.
<br />(c) �i NEC will attempt to re:ilsand to all mquesds for service If $mics n inquired oulshfe NECa $twist boon. Tindall for such mvm-e`wM1rrwl sarvica calls will be charge-
<br />able to Custoraet in accerdanca with NEC" local prn•miling hnarh• labor mks. tluwxncr, ports and other muleriul ants will be coiracd nen Fm after-hours senict under this Agreement,
<br />unless excluded under Section 5 hemnl;'Exelmivins' Move& aafds ani changes. (MAC) In the 031cm(s) shall ba rmnida l al NEC'+ then current labor role and tnatmalx Pricing li"
<br />saeb scrviors, which in in addition 101110 smite foe. in Skelton 2.
<br />2. SERVICE FEF
<br />(a) Cuttomer agrees to pay a servioa sae.. of S 12.758.00 fur the fust year of this Agreement NEI: msimes Ilia tight to adjust the ACW1Y fee for extumums of this AgRZMent, as set
<br />forth in Section 3 hereof. Customer shall rials pr)mrcal of the mire fees In advent at the apPnritnned Into fon each (check one) arumul `seats-ammil quar-
<br />r0rq period during lhv term of thio Agreement.
<br />(h) If nnv tee siMitia a1 rx(uipment is muted to the System subsequent u+tlte cklcctivc date nf'rohis AgtetmaeitL a new+mica lea will be calculated, sorepot the increased sG V4 of smwa and
<br />maintenance.
<br />(c) The sanies Inc does WA iaClrak Wells, male', or Inuit tares which mAy Ie applicable; such lases will be aokhi rmal ln114ble Item% which Customer ugtee:, to Pay unless Ctuttomu
<br />protides NEC with BMI-Triatc lax cxcmPtiun dueurnanlatin"
<br />(d) If Ctutomcr dux out make limdv pavrrrcnt In HVC PC any amount payoldc under this Agmmrtenl. then in Addition TO all the mMedrn available m NEC at law or aluity of under other
<br />provisions of this AgOcatank NEC mop cutlet interest nn the sum then owing at the rare of 1.51. per month (n+m the duo date until l45menl tom' Customer, and. wilbout axknd Ing the
<br />Iarm of this ngtaemni4 coria maintniming the oquiptorni and ecaw pafamanec of any other oblivivoll undcnoi," in this ogreemrul. In our ncnl afield the ng$ul(ate interest chat'gn
<br />exceed the maximum rate of interest which could be chorged under aPrdicaMe Inw.
<br />3, TERM
<br />-Fix term of this Alimemeat shill be aria 0)l—car. tommencing ons .lull@ I7. 1999. tbrl 1, use pang Handles the usher of its nieei In Icrnlrnate this Agrctmeet n[ ka.t Thirty 4�7 allyl
<br />Print w the e(piratinn of tilt Will (OF at the end of any ante-yeas extension of the term, which may recur nee pro+idol JvW%v), the term shall be Automatically "'ended far an odditiuoel cmc I t. )
<br />year periell(s) {"rxtmsians"i upon the some tnm and watnfiiions cuutainnJ hefcin, ca apt drat NEC may adyun its scnjC toter rn wnfoeno to NE.Cs ptetuiling local servile mtes fro tilt n"
<br />extension. NEC shall famish Cootomer wish a writlen notice of any pnr"t t irwrmse in NEC, service rota tv dha. sweet Nlcnlwn at Ieasr tPrty-five (45) days prior to Ilia rom! anninnsary
<br />dole of the original Agreement. Unless Custerfncr exercises its right M terminate As set funk alms, the Cuslouer shill be decmW to haver Aguwl m the adjusted senior rate, for the ns:. I
<br />exrcnsion-
<br />A LIABIurrE.S
<br />(a) NEC EXTENDS NO WARRANTIES, EXPRESS OR IMP I.IKIN INCLUDING WARRAN"FIES OF MERCIJANTABII.rrV OR FITNESS FOR A PARTICULAR PURPOSFe
<br />TO {T+STO, tER FCIRTIIE fiERVICES PROY'IDED RY'TIILS AGREEII.FNT.
<br />(h) NEC W11d. NOT RE LIABLE. TO C111*701111911 FOR ANY SPECIAL, INCIDFNTAI, OR CONSF.()I WICIAt, DASI ►GVA OR FOR f.Ck.% DAMAGE, OR EXPENSE:
<br />DFRE{'F1,V OR INDIRFCTI.V ARISIIG FROM CYIST'OMEWS USE (OR INABIfJTV TO IJSFN OR A lis IRR PARTY'S IINAI ITHORI7.FD IiFE" OFT11V SMXSt OR
<br />rN COMPONENTS, EITHER SEPARA'FELV OR IN C0161BINATION WrllI OTHER EQlIIPRIK%T, OR FOR VOMMERCIAL iAW4 OF ANY KIND. REGAROLM
<br />OF 1A71ETIWR NEC OR ITN SUBC:ON'TRA(.'rORS IIAD BEEN ADVISF,B OF SUC'II P01-iS1RUSIVY,
<br />(e) IN ALL till'VATIONS INVOLVING PERFORMANCE OR NONPERFORMANCE BY NEC IINDER'llItS AGREEMENT, CILWrOMEWS SOLE AND EXC:IAISIVB
<br />REMEDY IS (1) TO TERMINATE THIS AGREEMENT BY YYRITrEN NOTICE TO NEC, AND (2) TO RE(-.FlY'F A PRO RATA REFI-%B OF AAV PRE-PAID
<br />MAINTENANCE SERVICE: CTIARGEfa LESS ANY' STIMS WIE ANO OWING NEC.
<br />3. EXCLUSIONS
<br />(a) This Agvonfient will not a»+cr fclvur work or rq+loceirml if hmtery back-up w expandable ilea,, such as headwi k paper. diskettes, end pnnlcr har.is and pnater JIMOFIa This
<br />Agreement also will nor server service requiraJ when due a,: til Cusurmes unauthnW-1 mminlimeor a tit repair of the Equipmcnl, (it) Cuslnmct'n or third POM's unmul lot uccl WA move,
<br />or changes to the Eiuip,ment, Iw) ncgh9cnce, (iv) abuse I++) Buri—lion to inmppmpriak puwat eopplcs. Oi; Src- IlOud. wind. lightning, or other stn dor aces of G,aL I,u) failure of
<br />CusWmer us ntainlain proper envjnafraenlal atndrtans for llw Nyslcm Ins stilted in (b) bclnwk (sial improper wrnmg. M%la!lation,n.pur or alleratirm of Ili Equipment r)' anyvara Otlsar
<br />than NEC errft egrnl„ r., 001.0-woos cbauIor an".Iptos t 110.10 chasrgas in the System b) parsons not audhow.cd inn• NLC. NEC may to rmimtte Hits Agmement duc to these r"%
<br />of Impair* addition.% or changes made by a pony other tlmn NP:C. If saquestut by Custdaflo, orcurs nacasrmsal by any of the nbow exctudcal causes shall be p r immed by NEC at
<br />NEC+Prevailing local Mtn fru such senirr oad+or mmertds
<br />fb) 'M Cushsmcf is responsible fix tnuitr a sling suilablc enmronmmal condjliuns fur the Syslem, Storable cunditiorvs shall Include, but nor be limited to. the povwon of i vo r electrical
<br />Power, air Wnd hernia& and humidity control, and other erivlammcutal raluacment, The presancc of axbestrm otbef Iwafdrmv nustvia1.+ of unsafe conditions r`Oruaidn"y on the
<br />Premises shell be deemed m unsuiuble rnvinmmcnl tiu the Svnnn And NW' shall Im entitled to crass perlurmancc umler this Agreancnd until such IWinds hast beer, toted) to NEC,
<br />satisfaction. Furthermcnc, Custonct will indemnify old hold 11onnkss NEC nr its xubcunifacuas ur agents Cor Nunn oua:.cd hy, OF tnCfioJIea lOWIk to deal with, such Ilarards
<br />fi. FORCE htUEURF
<br />Ir NFC+ prsfmmeum is prcvemca delayed. or erho vjsa made infrood sl by reason or any none. lin, nfe, strike, expknirm, war. gtnerameninl nciinl4 or regub wn, or unp Other similar
<br />Causa btyvmd the reawnAble wntmi of NF(:, NEC shall, be cuused from such performarrce until the mbesancnl of mxh caasels)_
<br />7. ACCESS
<br />Customer agtocs to Collide fill) aucttibility to Ilia Prcmisatr for NEC`%crop" = to pullirm w%icros and will make available to N1:C a rcaxrnaMc amount of sevum space Cor storage try NEC
<br />of ouch repair fir mminiconuce pans as NEC deems tomewsary.
<br />g, CTIVENANTNOT-TO-eIRE
<br />Each party ogees not In hire or ancmpi to hire anploym of the cher pony dunng the term and lin a M.10 sof tea III) +cos atter the mom liadoding uoy irnewnt Iron) of thus Agrtcntcill.
<br />wilhe d the aliptres wntlen consent of the other party'. In lbs nrnt of n Incnch of this emtnonL the aggrinkd pony shall be entitled Ir, raswer us tnlaldatect dmnagcs and not as a penalty an
<br />amount tqual to the corpluy'ee"g last ycara salary..
<br />9. h9OVES,ADDS AND C:IIANGF.S(MAEI
<br />Move* adds alai change$ retire atuipmeat -loll he Pfos%W at NE.C'g Then cuatrarate for such —nim 'Chis Charge.shall he in notditina In the Senice Fee in Saetidm 2
<br />til. TERMINATION
<br />[o) If cifba Partyi. in doWl or its ohhgatidn,.s undo this Agreement and such defeull c.vmnue to it Is, 130) day, afty wrtttm ra+ace t.. glom by the Parry nOt All dtFAUR. such
<br />mmdaGrulling party may (in addition 1-11.1h. other rights and remedies lmnided! in Ibis Agreement Of by law] ournia na Ihi. Agreement
<br />M Notwithstanding lo) above, if tither party becx nun inudrent, entwa sol unr,uy du tnsuluntary bank ru picy. Or Takcs ony Measures generally designed In the rebal'of deMors, then the now
<br />party may (in auiditina to all rigbls and lcmedicv pnnidal in this Agreement OF by 11") Inmrnmtc tbt.. Agreement tmmadiately wilhout nolicc
<br />(c) In ilio nets that a party, Other than NEC prosidss st ice,. repnrs, mulM udris Aad change. (taclading telephones) In the cyw pmenL that int Tho opinion of NF1: icnden the
<br />egaqancnt Tess waron@bkw NEC shall hns�a 11w tight ln'erminaic Ihis Agrremcul and refund to Cuslinaor uny unfused portion of lucpaid maintcn,I amiev charipm lass any Bums due
<br />and ming to NEC
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