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SOLACOM <br />A Sub -.k y of C."..h faAeconuruticationa Cap, <br />August 2, 2023 <br />Karen Rackard <br />911 Emergency Communications Coordinator <br />Indian River County Emergency Services <br />4225 43rd Avenue, Vero Beach, FL 32967 <br />Email: Krackard@ircgov.com <br />Dear Ms. Rackard, <br />This letter is concerning the Guardian equipment utilized in the processing of 9-1-1 calls that is currently <br />in use by Indian River County Florida. That equipment referred to typically as the Guardian 9-1-1 <br />system will require a hardware refresh of some components due to 5 years of continuous use. All of the <br />software licensed remains current and operational for the PSAPs. <br />The system is maintained by AK Associates, an authorized Solacom distributor and service <br />organization. AK Associates is the only such organization with factory trained/certified personnel <br />located in Florida with the requisite experience to perform the refresh. In the event that Solacom offered <br />the same services and upgrade our pricing would be approximately 20% higher for materials and we <br />would have to charge you a significantly higher cost for labor than what would be offered by AK. If <br />you have any further questions please feel free to contact me at 937-609-1911. <br />Anthony A. Parrott <br />Vice President of Sales — Call Handling <br />Via Email: <br />53 <br />