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2023-236B
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2023-236B
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Last modified
4/4/2024 9:49:05 AM
Creation date
4/4/2024 9:47:01 AM
Metadata
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Template:
Official Documents
Official Document Type
Agreement
Approved Date
12/12/2023
Control Number
2023-263B
Agenda Item Number
8.H.
Entity Name
Florida Power & Light (FPL)
Subject
FPL Care to Share Program 5 Year Agreement to FPL East Service Area; Jan. 1, 2024 to Dec. 31, 2024
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A TRUE COPY <br />CERTIFICATION ON LAST PAGE <br />L. BUTLER, CLERK <br />Client Education <br />The Agency should encourage energy efficiency through referral of the client to FPL's <br />free energy survey service (1 -800 -DIAL FPL) and by distributing FPL energy <br />conservation and program information, when feasible and as appropriate for the <br />applicant. FPL will keep the Agency advised regarding available programs. <br />The Agency should encourage FPL's billing and payment programs, when feasible <br />and as appropriate for the applicant, including FPL 62PIus, Friendly Reminder, On - <br />Call, Budget Billing, and others as appropriate. FPL will keep the Agency advised <br />regarding available programs. <br />Agency Staff Training <br />Caseworkers handling intake for the FPL Care To Share Program must first be <br />trained on the program criteria, either through the agency, FPL Area Business <br />Specialist Manager or a combination of both sources. Caseworkers must read, sign <br />and agree to abide by the Program Eligibility Criteria outlined in the FPL <br />"Staff/Volunteer Certification" form. Caseworkers will sign this form to confirm their <br />understanding of program criteria, and their commitment to use account information <br />obtained from FPL for the sole purpose of conducting the customer qualification <br />process. The form must be maintained by the Agency and be made available upon <br />request. <br />A_gency Staff/FPL ASSIST Record <br />The Agency must maintain its list of authorized agents for FPL's ASSIST Program <br />through the FPL ASSIST Web Portal. <br />VI. Auditing <br />The Agency will routinely review FPL Care To Share recipient files and program <br />processes. The Agency will include FPL Care To Share funding in its own internal <br />auditing schedule and will confirm the completion of such audits by their signature on <br />the Quarterly Agency Statement of Fund Verification form. In this report, the Agency <br />will indicate any significant irregularities to FPL as found. <br />On a quarterly basis (due by the 15th day of the first month of each quarter, for the <br />prior quarter), the Agency will provide to the FPL Area Business Specialist MaRagef <br />the following: <br />• the completed Agency Statement of Fund Verification form, signed by a <br />principal of the Agency, confirming the FPL Care To Share fund to be "in <br />balance" and verifying that the information provided is as true and accurate as <br />possible. The completed and signed Agency Statement of Fund Verification <br />form also demonstrates the Agency's internal reconciliation of the fund. <br />the Agency Statement of Fund Verification form also includes the following <br />metrics: <br />o Previous Audit Ending Balance <br />o Funds Provided by FPL to Agency <br />o Transmittals Paid and/or Submitted to Agency Payment Dept for Payment <br />7 FPL Care To Share Program Agreement (rev 11-27-2023) <br />
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